Team Leader | Glorietta 1

Foundever®; Makati; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

Foundever® in Makati City seeks an experienced Supervisor to lead a customer service team on a healthcare campaign. You will coach, monitor metrics, and ensure professional call handling while reporting KPI attainment.

Ideal candidates have 2-5 years of leadership experience, strong communication skills, and the ability to mentor agents; healthcare campaign experience is a plus. Foundever® is an equal opportunity employer.

Qualifications

• 2-5 years of solid leadership experience in the industry.
• Experience in handling a healthcare campaign as a Supervisor is a plus.
• Great communication skills.

Responsibilities

• Ensures that calls are handled professionally.
• Provides direction and guidance to guarantee consistent achievement of key performance metrics.
• Achieves, measures, reports and communicates metric goal attainment for assigned team.
• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
• Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents.
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.

Skills

Leadership

Communication

Job description

• Ensures that calls are handled professionally.

• Provides direction and guidance to guarantee consistent achievement of key performance metrics.

• Achieves, measures, reports and communicates metric goal attainment for assigned team.

• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.

• Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents.

• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.

• Performs other duties as assigned.

What we are looking for:

• 2-5years of solid leadership experience in the industry

• Experience in handling a healthcare campaign as a Supervisor is a plus

• Great communication skills

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, sexuality, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.