Coach/Team Leader | Glorietta 1

Foundever®; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

Foundever in the Philippines is seeking a proactive supervisor to lead a healthcare campaign’s customer service team. You will ensure professional call handling, drive KPIs, and communicate performance to management.

The role emphasizes coaching, mentoring, and developing agents for growth and promotions, while addressing client issues promptly and accurately.

Qualifications

• 2-5 years of solid leadership experience in the industry.
• Experience in handling a healthcare campaign as a Supervisor is a plus.
• Great communication skills.

Responsibilities

• Ensures that calls are handled professionally.
• Provides direction and guidance to guarantee consistent achievement of key performance metrics.
• Achieves, measures, reports and communicates metric goal attainment for assigned team.
• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.
• Performs other duties as assigned.

Job description

• Ensures that calls are handled professionally.

• Provides direction and guidance to guarantee consistent achievement of key performance metrics.

• Achieves, measures, reports and communicates metric goal attainment for assigned team.

• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.

• Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents.

• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.

• Performs other duties as assigned.

What we are looking for:

• 2-5years of solid leadership experience in the industry

• Experience in handling a healthcare campaign as a Supervisor is a plus

• Great communication skills