Customer Service Team Lead | Coaching, Coverage & Quality

Recruitify_HR; Filipinas; Presencial; PHP 360 000 - 480 000; Tempo integral

Resumo da oferta

Recruitify_HR is seeking a capable supervisor to oversee daily customer service operations in the Philippines. You will mentor representatives, resolve issues efficiently, and drive improvements based on customer feedback, ensuring peak-hour coverage through effective scheduling.

The role demands leadership in a BPO environment, strong English communication, and a focus on delivering high-quality service consistent with company standards.

Qualificações

• Diploma in a relevant field is required.
• 0–2 years in the BPO sector is preferred.
• Proficiency in English and excellent customer service skills are essential.
• Strong scheduling abilities and effective problem-solving skills.
• Ability to train and support staff in customer service roles.

Responsabilidades

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Conhecimentos

English proficiency

Customer service

Scheduling

Problem solving

Staff training

Leadership

Formação académica

Diploma in a relevant field

Descrição da oferta de emprego

Recruitify_HR is seeking a capable supervisor to oversee daily customer service operations in the Philippines. You will mentor representatives, resolve issues efficiently, and drive improvements based on customer feedback, ensuring peak-hour coverage through effective scheduling.

The role demands leadership in a BPO environment, strong English communication, and a focus on delivering high-quality service consistent with company standards.