Customer Service Support Specialist (Order Entry) (1 Year Project Based)

Henkel; Makati; Hybrid; PHP 446,000 - 670,000; Part time

Benefits offered by this job

Hybrid work model

Night shift schedule (9:00 PM–6:00 AM)

US holidays observed

Job summary

Henkel Philippines is seeking a Customer Service Support Specialist (Order Entry) to help harmonize SAP sales area processes and ensure accurate data for a smooth transition to standardized operations. You will work with Customer Service, Master Data, and Supply Chain teams in a fast-paced, project-driven environment.

The role offers a 1-year contract, night shift (9:00 PM–6:00 AM), and a hybrid setup in Ayala Avenue, Makati, with opportunities to influence a global SAP harmonization program and

Qualifications

• Bachelor's degree required or equivalent.
• At least 1 year of SAP Order Entry experience preferred.
• Proficiency in Microsoft Excel; SAP order entry knowledge is essential.
• Detail-oriented with strong customer-service mindset.
• Strong verbal and written English communication skills.
• Willingness to a 1-year project-based contract, night shift (9:00 PM–6:00 AM), hybrid work setup in Ayala Avenue, Makati, and adherence to US holidays.

Responsibilities

• Support master data preparation and harmonization activities for SAP sales area standardization.
• Execute system testing and User Acceptance Testing (UAT) for order entry and master data functionality.
• Provide go-live and hypercare support during transition to new SAP sales area structure.
• Collaborate with cross-functional teams to support automation and OCR enhancements.
• Contribute to Project 51 SAP harmonization by promoting standardized customer service operating model across regions.

Skills

SAP Order Entry

Customer service mindset

English communication

Detail-oriented

Education

Bachelor's degree

Tools

Microsoft Excel

SAP

Job description

About this Position

As a Customer Service Support Specialist (Order Entry), you will play a key role in supporting a global business transformation initiative focused on harmonizing SAP sales area processes and enhancing customer service operations. This position helps ensure the accuracy, consistency, and readiness of customer and order-related data, enabling a seamless transition to standardized ways of working across regions. Your contributions will directly support operational excellence, business continuity, and the successful delivery of strategic transformation projects.

You will work closely with cross-functional teams including Customer Service, Master Data, Supply Chain, and Project stakeholders in a collaborative and fast-paced environment. This role offers the opportunity to be part of Project 51, a global SAP harmonization program, where you will help drive process standardization, support system and process improvements, and contribute to creating a more efficient and scalable customer service operating model worldwide.

What You'll Do

• Support master data preparation and harmonization activities, including data validation, data cleansing, data uploads, and cutover readiness to enable SAP sales area standardization
• Execute system testing and User Acceptance Testing (UAT) to ensure accurate order entry processes and master data functionality prior to deployment
• Provide go-live and hypercare support by assisting with issue resolution and ensuring operational stability during the transition to the new SAP sales area structure
• Collaborate with cross-functional teams to support automation and OCR process enhancements resulting from changes in sales area determination logic and master data structures
• Contribute to Project 51, a global SAP harmonization initiative, by driving the adoption of a standardized and efficient customer service operating model across regions

What makes you a good fit

• Bachelor's degree in any field
• Preferably with at least one (1) year of experience in SAP Order Entry processes
• Proficiency in Microsoft Excel is required, and knowledge of SAP order entry is essential
• Detail-oriented with a strong customer service mindset
• Strong verbal and written English communication skill
• Amenable to accept one-year project-based contract, work on a night shift schedule (9:00 PM to 6:00 AM), report on a hybrid work set-up in Ayala Avenue, Makati), and following U.S Holidays

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.