Customer Service Support Level 1

MicroSourcing; Philippines; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Above-market pay

Health coverage day one

Dependent coverage

PTO with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life balance

Career growth

Inclusive environment

Job summary

MicroSourcing, located in Eastwood, Quezon City, is seeking a Customer Service Support Level 1 for an onsite day shift. You will handle payfiles processing, reporting, and archival tasks while contributing to a collaborative and inclusive workplace.

The role focuses on accurate payfile management, reconciliation, and cross-team communication with Payroll and Customer Service. Join a large, diverse team offering growth opportunities.

Qualifications

• Basic understanding of computing customers' payfiles and payroll workflows.
• Ability to sort, load incoming payfiles and reconcile amounts.
• Attention to accuracy when archiving customer claims and correspondence.

Responsibilities

• Incoming Payfiles: Basic knowledge of computing customers' pre-tax and post-tax deductions included in the incoming payfile; sort and load incoming payfiles; update Weekly Pay Run and Daily Summary spreadsheets; reconcile loaded amounts against deposits.
• Outgoing Payfiles: Generate payfile reports; manage files sent to Payroll including outgoing payfiles, amendments and termination files; compute pre-tax and post-tax deductions; send outgoing reports to Payroll; communicate with Customer Service and Payroll.
• Archiving: Archive all required customer claims and correspondence daily; archive documents per package design; archive email correspondence between Melbourne and Manila teams.

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Support Level 1

Work setup: Onsite | Day shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You’ll Have

• Mandatory Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview

Incoming Payfiles

• Basic knowledge of computing customers' pre-tax and post-tax deductions included in the incoming payfile.
• Sort and load incoming payfiles received from Payroll into the system.
• Update the Weekly Pay Run and Daily Summary spreadsheets in a timely manner.
• Reconcile amounts loaded in iBas against deposits made to the client holding account.
• Verify errors and resolve issues for packages under the holding pool.

Outgoing Payfiles

• Generate payfile reports in the system.
• Manage files sent to Payroll, including outgoing payfiles, amendment files, and termination files.
• Compute customers' pre-tax and post-tax deductions included in the outgoing payfile reports.
• Send outgoing reports to Payroll using the appropriate templates.
• Communicate with the Customer Service team and Payroll regarding outgoing payfiles, amendments, and termination files.

Archiving

• Archive all required customer claims and correspondence on a daily basis.
• Archive documents and supporting substantiation in accordance with package design requirements.
• Archive email correspondence between the Melbourne and Manila teams.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply