CUSTOMER SERVICE SPECIALIST

LAC Global; Pasig; On-site; PHP 290,000 - 580,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Team-building activities

Product discounts

Job summary

Total Nutrition Corporation in Pasig City, Metro Manila, is seeking a Customer Service Specialist to connect customers with our brand through phone, email, and chat. You’ll process orders, manage returns, and maintain records to ensure a smooth experience.

We value clear communication, problem-solving, and CRM proficiency, with a background in nutrition or pharmacy preferred. Benefits include health insurance, paid time off, development opportunities, team events, and product discounts.

Qualifications

• 2+ years in a customer service or call centre role
• Excellent communication and interpersonal skills with diverse customers
• Strong problem-solving and critical thinking abilities
• Proficient in using CRM software and related technologies
• Flexible and adaptable in a fast-paced environment
• Background in nutritional supplements, pharmacy or nutritionist course

Responsibilities

• Respond to customer inquiries via phone, email, and chat with prompt solutions
• Process orders, returns, and exchanges accurately and timely
• Maintain detailed records of customer interactions and follow up
• Collaborate with cross-functional teams to resolve issues
• Identify opportunities to improve customer experience and provide feedback
• Adhere to company policies to ensure a consistent brand experience

Skills

Customer service experience

Communication skills

CRM software

Problem-solving

Adaptability

Nutrition/pharmacy background

Education

Nutrition/pharmacy background

Tools

CRM software

Job description

ABOUT THE ROLE

Join the dynamic team at Total Nutrition Corporation as a Customer Service Specialist. In this full-time position based in Pasig City, Metro Manila, you will be the vital link between our company and our valued customers, providing exceptional service and support. Your role will be integral to ensuring our customers have a positive experience with our brand.

WHAT YOU’LL BE DOING

• Respond to customer inquiries and concerns via phone, email, and chat, providing prompt and effective solutions
• Process customer orders, returns, and exchanges in a timely and accurate manner
• Maintain detailed records of customer interactions and follow up as needed
• Collaborate with cross-functional teams to address complex customer issues
• Identify opportunities to enhance the customer experience and provide feedback to management
• Adhere to company policies and procedures to ensure a consistent brand experience

WHAT WE’RE LOOKING FOR

• At least 2 years of experience in a customer service or call centre role
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
• Strong problem-solving and critical thinking abilities to quickly resolve customer inquiries
• Proficient in using customer relationship management (CRM) software and other relevant technologies
• Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
• With background in nutritional supplements, pharmacy or nutritionist course

WHAT WE OFFER

At Total Nutrition Corporation, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you’ll enjoy a range of benefits, including:

• Comprehensive health insurance coverage
• Generous paid time off and holiday leave
• Opportunities for professional development and career advancement
• Team-building activities and company social events
• Discounts on our high-quality nutrition products