Customer Experience Specialist – Wellness Support

LAC Global; Pasig; On-site; PHP 290,000 - 580,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Team-building activities

Product discounts

Job summary

Total Nutrition Corporation in Pasig City, Metro Manila, is seeking a Customer Service Specialist to connect customers with our brand through phone, email, and chat. You’ll process orders, manage returns, and maintain records to ensure a smooth experience.

We value clear communication, problem-solving, and CRM proficiency, with a background in nutrition or pharmacy preferred. Benefits include health insurance, paid time off, development opportunities, team events, and product discounts.

Qualifications

• 2+ years in a customer service or call centre role
• Excellent communication and interpersonal skills with diverse customers
• Strong problem-solving and critical thinking abilities
• Proficient in using CRM software and related technologies
• Flexible and adaptable in a fast-paced environment
• Background in nutritional supplements, pharmacy or nutritionist course

Responsibilities

• Respond to customer inquiries via phone, email, and chat with prompt solutions
• Process orders, returns, and exchanges accurately and timely
• Maintain detailed records of customer interactions and follow up
• Collaborate with cross-functional teams to resolve issues
• Identify opportunities to improve customer experience and provide feedback
• Adhere to company policies to ensure a consistent brand experience

Skills

Customer service experience

Communication skills

CRM software

Problem-solving

Adaptability

Nutrition/pharmacy background

Education

Nutrition/pharmacy background

Tools

CRM software

Job description

Total Nutrition Corporation in Pasig City, Metro Manila, is seeking a Customer Service Specialist to connect customers with our brand through phone, email, and chat. You’ll process orders, manage returns, and maintain records to ensure a smooth experience.

We value clear communication, problem-solving, and CRM proficiency, with a background in nutrition or pharmacy preferred. Benefits include health insurance, paid time off, development opportunities, team events, and product discounts.