BPO Call Center Associate

NTT DATA North America; Metro Manila; On-site; PHP 246,000 - 357,000; Full time

Job summary

NTT DATA North America is hiring for a frontline customer service role based in Metro Manila. You will handle calls from policyholders, beneficiaries, agents, and colleagues, aiming to achieve high customer satisfaction and resolve inquiries efficiently.

The position requires experience with Windows applications, strong communication, and attention to detail. After the initial onsite period, a hybrid work model is possible based on performance and business needs.

Qualifications

• Minimum high school diploma or GED.
• 1 year in professional/office environment.
• 1 year experience with Windows PC applications.
• 6+ months attention to detail and accountability for your work.
• 6+ months proven communication (oral/written) in an office setting.

Responsibilities

• Provide frontline phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensure customer satisfaction and meet service standards.
• Handle 75–100 calls per day.
• Communicate effectively with customers to resolve questions and issues.
• Develop knowledge of insurance products, services, and processes.
• Collaborate with management to address service issues and concerns.

Skills

Customer service

Office experience

Windows proficiency

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Windows OS

Job description

Job Description

In these roles you will be responsible for:

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and strive to meet service standards.
• A typical day will likely involve fielding between 75 to 100 calls.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

• At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
• At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
• An education level of at least a high school diploma or GED Preferences.

Preferred Skills include:

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.

For the first 06 months the candidate has to work from NTT Data onsite. Post that, looking at their efficiency & performance, they will be allowed to take up the hybrid work model.