Customer Service Representatives - #35321

Manila Recruitment; Eastern Manila District; On-site; PHP 335,000 - 502,000; Full time

Job summary

Manila Recruitment is assisting an Australian/NZ distributor of consumer electronics and home appliances. The role focuses on customer service across chat, email, review platforms, SMS, social media, and voice, maintaining CRM logs and working toward defined KPIs.

Requirements include 1+ year in customer service, strong English, and the ability to handle multiple conversations across channels in a fast-paced setting. Training and growth opportunities are offered.

Qualifications

• 1+ years in a customer service role or similar
• Experience handling multiple communication channels (chat, email, calls)
• Fluent English communication, both written and spoken

Responsibilities

• Maintain and update activity logs in CRM and Google Sheets
• Direct customers to online resources and respond to inquiries via chat, email, product reviews, SMS, social media and calls
• Meet KPIs such as chat response time and email turnaround time
• Update customer records with interactions and notes
• Suggest improvements to customer care and experiences
• Adapt to a fast-paced, dynamic environment and learn new skills

Skills

Multichannel support

CRM experience

English proficiency

Attention to detail

Fast-paced

Education

High School Diploma

Associate or Bachelor’s degree

Tools

CRM systems

Google Sheets

Job description

Company Profile:

Our client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers.

Duties & Responsibilities:

• Maintain and update an accurate log of activity in the CRM system, and Google Sheets
• Direct customers to online resources
• Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls
• Meeting your Key Performance Indicators (KPIs)
• Chat Response Time: 30 Seconds
• Email Turnaround Time: 24-48 hours
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Make recommendations to management to improve customer experience
• Consistent desire to learn new skills
• Maintains professional and technical knowledge
• Working within the system
• Perform other duties as assigned
• At least 1 year of experience as a Customer Service Representative
• Prior experience in customer service or support roles, especially in handling multiple communication channels
• Excellent verbal and written communication skills in English
• Ability to respond to customer inquiries quickly, accurately, and with attention to detail
• Efficient in managing several conversations across different platforms simultaneously
• Comfortable working in a fast-paced, dynamic environment

Nice-to-have / Advantageous Skills:

• High School Diploma or equivalent required; Associate or Bachelor’s Degree
• E-commerce experience