Customer Service Representative (Thai Speaker)

Beaurepaires; Manila; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

Goodyear is seeking a Customer Service Analyst to handle frontline OTC tasks, manage orders, and communicate order status to customers. The role emphasizes cross-functional collaboration with logistics, finance, and sales teams in a hybrid setup at BGC, Philippines.

Ideal candidates have 1–3 years in customer service or order management, a business-related degree, SAP or CRM exposure, and strong Thai language skills. Proficiency in MS Office is required.

Qualifications

• Bachelor’s degree in Business Admin, Supply Chain, or related field, or equivalent experience.
• 1–3 years in customer service, order management, or supply chain role.
• Hands-on exposure to ERP systems (SAP) or CRM/ticketing tools.
• Excellent verbal and written communication with customers and internal teams.
• Strong customer service mindset; ability to resolve basic inquiries.
• Detail-oriented; accurate processing of orders, billing, and delivery updates.
• Collaborates with logistics, finance, and sales teams.
• Proficient in MS Office; basic ERP knowledge is a plus.
• Proficient in Thai (spoken and written).
• Willing to work in BGC in a hybrid setup.

Responsibilities

• Receive and process customer orders accurately.
• Provide updates on product availability, delivery schedules, and shipment status.
• Guide customers through ordering channels (CS and e-Ordering).
• Address inquiries at first point of contact.
• Log, track, and follow up on unresolved issues per service standards.
• Enter and resolve claims in QM module.
• Understand and assist with basic logistics, billing, pricing issues.
• Support sales by offering product alternatives during issues.
• Execute actions aligned with sales and growth plans.

Skills

Communication skills

Thai language proficiency

Customer service mindset

Detail-oriented

Collaboration with teams

MS Office

Education

Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field

Tools

SAP ERP

MS Office

Job description

Summary of the Role:

The Customer Service Analyst(CSR) provides frontline support in the end-to-end Order-to-Cash (OTC) cycle by managing customer inquiries, processing orders, resolving delivery-related issues, and ensuring proactive communication on order status.

The role ensures smooth daily operations by connecting external customers with internal teams, delivering accurate and timely service, and supporting issue resolution in line with service standards.

What You'll Do

• You will receive and process customer orders accurately.

• You will provide updates on product availability, delivery schedules, and shipment status.

• You will guide customers through ordering channels (Customer Service and e-Ordering platforms).

• You will address customer inquiries and requests at the first point of contact.

• You will log, track, and follow up on unresolved issues in accordance with defined service standards.

• You will enter and resolve claims in the Quality Management (QM) module.

• You will understand and assist with basic logistics, billing, and pricing issues.

• You will support sales by offering product alternatives during order-related issues.

• You will execute actions aligned with sales and business growth plans.

What We're Looking For

• You have a bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field—or equivalent practical experience.

• You have 1–3 years of experience in customer service, order management, or a supply chain/logistics role.

• You have hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools (preferred).

• You demonstrate excellent verbal and written communication skills to interact effectively with customers, suppliers, and internal teams.

• You have a strong customer service mindset and the ability to resolve basic inquiries efficiently.

• You are detail-oriented, ensuring accuracy in processing orders, billing, and delivery updates.

• You can collaborate effectively with logistics, finance, and sales teams.

• You are proficient in MS Office, with basic ERP knowledge being an advantage.

• You are proficient in both spoken and written Thai.

• You must be willing to work in BGC and in a hybrid setup

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state‑of‑the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.