Customer Service Executive

A5R0-Goodyear Reg Bus SVc Inc.; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Goodyear is seeking a detail‑oriented Customer Service and Order Management specialist in Manila to receive and process customer orders, provide order status updates, and guide customers through ordering channels.

The role requires 1–3 years in customer service or supply chain, familiarity with SAP or CRM tools, and strong communication to coordinate with logistics, finance, and sales teams in a hybrid setup at BGC.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 1–3 years in customer service, order management, or a supply chain/logistics role.
• Hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools.

Responsibilities

• You will receive and process customer orders accurately.
• You will provide updates on product availability, delivery schedules, and shipment status.
• You will guide customers through ordering channels (Customer Service and e-Ordering platforms).
• You will address customer inquiries and requests at the first point of contact.
• You will log, track, and follow up on unresolved issues in accordance with defined service standards.
• You will enter and resolve claims in the Quality Management (QM) module.
• You will understand and assist with basic logistics, billing, and pricing issues.
• You will support sales by offering product alternatives during order-related issues.
• You will execute actions aligned with sales and business growth plans.

Skills

Customer service

Order management

Supply chain

ERP SAP

CRM/ticketing tools

MS Office

Collaboration

Education

Bachelor's degree in Business Administration / Supply Chain / Logistics

Tools

SAP ERP

CRM / ticketing tools

Job description

What You'll Do

• You will receive and process customer orders accurately.
• You will provide updates on product availability, delivery schedules, and shipment status.
• You will guide customers through ordering channels (Customer Service and e-Ordering platforms).
• You will address customer inquiries and requests at the first point of contact.
• You will log, track, and follow up on unresolved issues in accordance with defined service standards.
• You will enter and resolve claims in the Quality Management (QM) module.
• You will understand and assist with basic logistics, billing, and pricing issues.
• You will support sales by offering product alternatives during order-related issues.
• You will execute actions aligned with sales and business growth plans.

What We're Looking For

• You have a bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field—or equivalent practical experience.
• You have 1–3 years of experience in customer service, order management, or a supply chain/logistics role.
• You have hands‑on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools (preferred).
• You demonstrate excellent verbal and written communication skills to interact effectively with customers, suppliers, and internal teams.
• You have a strong customer service mindset and the ability to resolve basic inquiries efficiently.
• You are detail‑oriented, ensuring accuracy in processing orders, billing, and delivery updates.
• You can collaborate effectively with logistics, finance, and sales teams.
• You are proficient in MS Office, with basic ERP knowledge being an advantage.
• You must be willing to work in BGC and in a hybrid setup #LI-JB1.

Goodyear

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state‑of‑the‑art products and services that set the technology and performance standard for the industry.

For more information about Goodyear and its products, go to www.goodyear.com/corporate.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear.

A true member of the Goodyear hiring team will always interview candidates in‑person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.

Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.

Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case‑by‑case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.

Goodyear is an Equal Employment Opportunity and Affinitve Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Click here for more information about Equal Opportunity laws. See Goodyear's EEO Policy Statement here.

Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away.