Customer Service Executive

The Goodyear Tire & Rubber Company; Manila; Hybrid; PHP 380,000 - 700,000; Full time

Benefits offered by this job

Hybrid work setup

Office in BGC

Job summary

The Goodyear Tire & Rubber Company in the Philippines offers a hybrid full-time Customer Service Executive role focused on the end-to-end Order-to-Cash cycle. You will manage orders, provide delivery updates, and resolve issues while coordinating with logistics, finance and sales teams.

Ideal candidates have 1–3 years in customer service or order management, a business degree, and familiarity with ERP systems such as SAP. Hybrid work in BGC is required.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 1-3 years in customer service, order management, or a supply chain/logistics role.
• Hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools (preferred).
• Strong verbal and written communication with customers, suppliers and internal teams.
• Detail-oriented with accuracy in orders, billing, and delivery updates.
• Able to collaborate with logistics, finance and sales teams.
• Proficient in MS Office; basic ERP knowledge is a plus.
• Willing to work in BGC and in a hybrid setup.

Responsibilities

• Receive and process customer orders accurately.
• Provide updates on product availability, delivery schedules, and shipment status.
• Guide customers through ordering channels (Customer Service and e-Ordering platforms).
• Address customer inquiries and requests at the first point of contact.
• Log, track, and follow up on unresolved issues per service standards.
• Enter and resolve claims in the QM module.
• Understand and assist with basic logistics, billing, and pricing issues.
• Support sales by offering product alternatives during order-related issues.
• Execute actions aligned with sales and business growth plans.

Skills

Customer service

Order management

Supply chain

ERP (SAP)

CRM tools

MS Office

Communication skills

Education

Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field

Tools

SAP

Job description

Hybrid

PH GBS Manila

Full time

JR-40112031

Summary of the Role:

The Customer Service Executive provides frontline support in the end-to-end Order-to-Cash (OTC) cycle by managing customer inquiries, processing orders, resolving delivery-related issues, and ensuring proactive communication on order status.

The role ensures smooth daily operations by connecting external customers with internal teams, delivering accurate and timely service, and supporting issue resolution in line with service standards.

What You'll Do

• You will receive and process customer orders accurately.
• You will provide updates on product availability, delivery schedules, and shipment status.
• You will guide customers through ordering channels (Customer Service and e-Ordering platforms).
• You will address customer inquiries and requests at the first point of contact.
• You will log, track, and follow up on unresolved issues in accordance with defined service standards.
• You will enter and resolve claims in the Quality Management (QM) module.
• You will understand and assist with basic logistics, billing, and pricing issues.
• You will support sales by offering product alternatives during order-related issues.
• You will execute actions aligned with sales and business growth plans.

What We're Looking For

• You have a bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field—or equivalent practical experience.
• You have 1-3 years of experience in customer service, order management, or a supply chain/logistics role.
• You have hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools (preferred).
• You demonstrate excellent verbal and written communication skills to interact effectively with customers, suppliers, and internal teams.
• You have a strong customer service mindset and the ability to resolve basic inquiries efficiently.
• You are detail-oriented, ensuring accuracy in processing orders, billing, and delivery updates.
• You can collaborate effectively with logistics, finance, and sales teams.
• You are proficient in MS Office, with basic ERP knowledge being an advantage.
• You must be willing to work in BGC and in a hybrid setup

Goodyear is one of the world’s largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

At Goodyear, we make life’s connections easier every day.

People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.

Come discover the opportunities ahead with Team Goodyear.

A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.

Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500.

When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.

Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.

Goodyear is an Equal Employment Opportunity and Affirmitive Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details.

E-Verify Participation Poster (English and Spanish) (https://E-Verify%20Participation%20Poster%20English%20and%20Spanish)

If you have the right to work, don't let anyone take it away.