Customer Service Representative (Telco Account) – Novaliches | Earn ₱28k

TTEC; Quezon City; On-site; PHP 203,112 - 243,288; Full time

Benefits offered by this job

Php20,000 Retention Bonus

Healthy benefits package

Tuition reimbursement

Job summary

A leading customer service provider in the Philippines is seeking a Customer Service Representative for the night shift in Novaliches. You will engage with customers to provide exceptional service by answering inquiries and resolving issues. The ideal candidate should have completed senior high school or two years in college with excellent verbal and written communication skills. This position offers a retention bonus and a supportive work environment, along with opportunities for professional development.

Qualifications

• Open to all newbies or those with customer service experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.

Skills

Great verbal communication

Business writing skills

Product or service knowledge

Computer experience

Education

Completed senior high school or two years in college

Job description

Yourpotential has a place here with TTEC’s award-winning employment experience. As a Customer ServiceRepresentative-Nightshiftworking onsite inNovaliches,you’llbe a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Open to all newbies or with customer service experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• GetPhp20,000* Retention Bonus (*terms and conditions apply)
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement,healthand wellness incentives