Join TTEC Novaliches as a Customer Service Associate.

TTEC; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A leading global customer service firm in Quezon City is seeking a Customer Service Representative for the night shift. You will assist customers by resolving their issues through effective communication and problem-solving skills. This role is open to both experienced individuals and newcomers. The firm fosters a supportive culture and offers benefits including professional development opportunities.

Qualifications

• Completed senior high school or two years in college.
• Open to all newbies or with customer service experience.
• Great verbal communication and business writing skills.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Great verbal communication

Business writing skills

Customer service experience

Education

Completed senior high school or two years in college

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative-Nightshift working onsite in Novaliches, you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

• Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 5pm. You may visit TTEC Novaliches office at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City.

What You’ll be Doing

• Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Open to all newbies or with customer service experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives