Apply Today! Telco Support Representative at TTEC Novaliches

TTEC Customer Care Management Philippines Inc; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc is seeking a Customer Service Representative for the night shift, onsite in Novaliches, Quezon City. You will handle customer inquiries, perform research, and resolve issues with a customer-first approach.

The role requires at least 3 months of BPO experience, strong verbal communication, and solid computer skills to maintain quality interactions with customers during the overnight shift.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain product or service knowledge.
• Computer experience required.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues.
• Contribute to a positive customer experience during night shift.

Skills

Verbal communication

Business writing

Product/service knowledge

Computer skills

Education

Senior high school or 2 years college

Tools

Computer experience

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches, you'll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Novaliches, Monday to Friday from 10am to 5pm at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City.

What You'll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Must have at least 3 months of BPO experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives