Customer Service Associate | TTEC Novaliches | Up to 28K

TTEC; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Health and wellness incentives

Tuition reimbursement

PTO

Job summary

A customer service leader is seeking a Customer Service Representative for the night shift onsite in Quezon City. In this role, you will answer customer communications and resolve their issues while ensuring an exceptional experience. Ideal candidates have strong verbal and writing skills, with completed senior high school or two years in college as a minimum. A supportive culture and healthy benefits package are offered.

Qualifications

• Candidates should have great verbal communication and writing skills.
• Open to newbies or those with customer service experience.
• Recognition and application of product or service knowledge.
• Recognize, apply, and explain your product or service knowledge

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Verbal communication skills

Business writing skills

Customer service experience

Education

Completed senior high school or two years in college

Tools

Computer experience

Job description

Yourpotential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative Night Shift working onsite in Novaliches, you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Novaliches, Monday to Friday from 10am to 5pm at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Open to all newbies or with customer service experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives