Customer Service Representative | BGC | Great Career Opportunity

INFOSYS BPM LIMITED Philippine Branch; Taguig; Ibrido; PHP 201.000 - 268.000; Tempo pieno

Descrizione del lavoro

INFOSYS BPM LIMITED Philippine Branch is seeking a customer service associate to deliver personalized experiences in a contact center based in Taguig. The role focuses on addressing inquiries, offering service options, and assisting clients with products and services while maintaining high confidentiality and quality standards.

The ideal candidate has at least 18 months of customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Competenze

• Associate's degree in business or related field, or equivalent combination of education and experience.
• Minimum 18 months of customer service experience.
• Knowledge of a single risk product or process.
• Understanding of multiple products, services, or processes.
• Understanding of financial planning concepts.
• Strong written and verbal communications skills.
• Ability to multitask and manage high-volume calls and case workloads with accuracy and detail.
• Strong organizational and prioritization skills.
• Willing to work onsite at BGC, Taguig.

Mansioni

• Deliver a personalized and exceptional customer experience by addressing inquiries, providing service options, and assisting clients in a contact center environment.
• Resolve inquiries and transactions from Financial Representatives and clients involving basic to intermediate-level concerns while building expertise.
• Research and evaluates solutions to customer concerns by identifying root causes and applying sound judgment.
• Take ownership of customer interactions and proactively identify opportunities to prevent repeat calls and unnecessary transfers.
• Handle escalated customer situations and apply customer experience best practices to support positive outcomes.
• Serve as a trusted partner to Financial Representatives and collaborate to meet client needs effectively.
• Educate clients and Financial Representatives on self-service tools, digital solutions, and online capabilities.

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Organizational skills

Formazione

Associate's degree in business or related field

Strumenti

Computer applications

Descrizione del lavoro

Bea#KaInfoscionandbecomeanambassadorofourcorevaluesCLIFE+S;ClientValue,LeadershipbyExample,IntegrityandTransparency,Fairness,ExcellenceandStewardship.

Overviewoftherolebutnotlimitedto:

• Deliverapersonalizedandexceptionalcustomerexperiencebyaddressinginquiries,providingserviceoptions,andassistingclientswithproductsandservicesinacontactcenterenvironment.

• ResolveinquiriesandtransactionsfromFinancialRepresentativesandclientsinvolvingbasictointermediate-levelconcernswhilecontinuouslydevelopingexpertiseinmorecomplextransactions.

• Researchandevaluatesolutionstocustomerconcernsbyidentifyingrootcausesandapplyingsoundjudgmentwithinestablishedprocedures.

• Takeownershipofcustomerinteractionsandproactivelyidentifyopportunitiestopreventrepeatcallsandunnecessarytransfers.

• Handleescalatedcustomersituationsandapplycustomerexperiencebestpracticestosupportpositiveoutcomes.

• ServeasatrustedpartnertoFinancialRepresentativesandcollaboratewiththemtomeetclientneedseffectively.

• EducateclientsandFinancialRepresentativesonavailableself‑servicetools,digitalsolutions,andonlinecapabilities.

• Adapttonewtechnologies,processes,andbusinessrequirementswhilemaintainingserviceexcellence.

• Identifyopportunitiesforcontinuousimprovementandcontributetoenhancingcustomerexperiencesandoperationalefficiency.

• Buildandmaintainprofessionalrelationshipswithclientstostrengthenbrandloyaltyandtrust.

• Handlecallsandtransactionalactivitieswhileadheringtostrictconfidentiality,privacy,andcompliancestandards.

• Managemultipleresponsibilitiessimultaneously,includingcustomerinteractionsandcasemanagement,whilemaintaininghighlevelsofaccuracyandquality.

Requirements:

• Associate's degree in businessorarelatedfield,oranequivalentcombinationofeducationandexperience.

• Minimumof18 months ofcustomerserviceexperiencewithdemonstratedcustomerservicecapabilities.

• Knowledgeofasingleriskproductorprocess.

• Basicunderstandingofmultipleproducts,services,oroperationalprocesses.

• Basicunderstandingoffinancialplanningconcepts.

• Strongwrittenandverbalcommunicationskills.

• Abilitytomultitaskandmanagehigh-volumecallsandcaseworkloadswithaccuracyandattentiontodetail.

• Strongorganizationalandprioritizationskills.

• Abilitytoadapttochangeandthriveinafast-pacedenvironment.

• Strongdesiretocontinuouslylearnandimprove.

• Strongproblem-solvingskillswiththeabilitytoevaluateoptionsandrecommendsolutions.

• Proficiencyincomputerapplicationsandtheabilitytonavigatemultiplesystemssimultaneously.

• Abilitytocompletestandardcustomerrequestsusingmultipletoolsandapplications.

• Successfulcompletionofanyrequiredassessmentsortesting.

• Willingtoworkonsite.

• WillingtoworkinBGC,Taguig.

Location:

Ourofficeislocatedat19FBGCCorporateCentre,11thAvenuecor.30thStreet,FortBonifacio,TaguigCity,Philippines.

WevalueDiversity,Equity,andBelongingnessandiscommittedtotheprinciplesofbeinganequalemploymentemployer.Therefore,Infosyscomplieswithallapplicablelawsprohibitingdiscriminationorharassmentagainstanyapplicantoremployee.Thisprohibitionincludeswithoutlimitationdiscriminationorharassmentbasedoncolor,gender,nationalorigin,religion,creed,disability,coveredveteranstatus,geneticinformation,sexualorientation,genderidentity,childbirthorrelatedmedicalconditions,maritalstatus,citizenshipstatus,ancestry,andanyotherpersonalcharacteristicprotectedbyapplicablelaw.Thisalsoappliestoallpersonnelactions,includingbutnotlimitedtorecruitment,hiring,placement,promotion,transfer,separation,compensation,benefits,training,andeducation.

#InfosysBPM#KaInfoscion#GreatPlaceToWork#INFYBPMPhilippines#JoinINFYBPMPhilippines#LifeAtINFYBPMPhilippines