Customer Service Representative | Open to Beginners | Clark, Pampanga

INFOSYS BPM LIMITED Philippine Branch; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Job summary

Infosys BPM Limited Philippine Branch is seeking a customer care professional to deliver personalized assistance in a Clark, Pampanga contact center. You will handle inquiries, provide product and service options, and support Financial Representatives and clients with various transactions.

The role emphasizes ownership of customer interactions, learning new tools, and applying best practices to improve experience while maintaining confidentiality and compliance. Onsite work is required.

Qualifications

• Graduate of any degree; undergraduates encouraged to apply.
• Basic understanding of multiple products, services, or processes.
• Knowledge of a single risk product or process is a plus.
• Strong written and verbal communication skills are essential.

Responsibilities

• Provide personalized and exceptional customer experience by addressing inquiries and assisting clients in a contact center environment.
• Resolve inquiries and transactions from Financial Representatives and clients for basic to intermediate concerns.
• Research and evaluate solutions to customer concerns and identify root causes.
• Take ownership of interactions and proactively prevent repeat calls and unnecessary transfers.

Skills

Strong written and verbal comms

Multitasking

Computer applications

Onsite availability

Education

Any degree

Tools

MS Office

CRM software

Job description

Bea#KaInfoscionandbecomeanambassadorofourcorevaluesCLIFE+S;ClientValue,LeadershipbyExample,IntegrityandTransparency,Fairness,ExcellenceandStewardship.

Overviewoftherolebutnotlimitedto:

• Deliverapersonalizedandexceptionalcustomerexperiencebyaddressinginquiries,providingserviceoptions,andassistingclientswithproductsandservicesinacontactcenterenvironment.

• ResolveinquiriesandtransactionsfromFinancialRepresentativesandclientsinvolvingbasictointermediate-levelconcernswhilecontinuouslydevelopingexpertiseinmorecomplextransactions.

• Researchandevaluatesolutionstocustomerconcernsbyidentifyingrootcausesandapplyingsoundjudgmentwithinestablishedprocedures.

• Takeownershipofcustomerinteractionsandproactivelyidentifyopportunitiestopreventrepeatcallsandunnecessarytransfers.

• Handleescalatedcustomersituationsandapplycustomerexperiencebestpracticestosupportpositiveoutcomes.

• ServeasatrustedpartnertoFinancialRepresentativesandcollaboratewiththemtomeetclientneedseffectively.

• EducateclientsandFinancialRepresentativesonavailableself-servicetools,digitalsolutions,andonlinecapabilities.

• Adapttonewtechnologies,processes,andbusinessrequirementswhilemaintainingserviceexcellence.

• Identifyopportunitiesforcontinuousimprovementandcontributetoenhancingcustomerexperiencesandoperationalefficiency.

• Buildandmaintainprofessionalrelationshipswithclientstostrengthenbrandloyaltyandtrust.

• Handlecallsandtransactionalactivitieswhileadheringtostrictconfidentiality,privacy,andcompliancestandards.

• Managemultipleresponsibilitiessimultaneously,includingcustomerinteractionsandcasemanagement,whilemaintaininghighlevelsofaccuracyandquality.

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience
• Knowledgeofasingleriskproductorprocess.
• Basicunderstandingofmultipleproducts,services,oroperationalprocesses.
• Basicunderstandingoffinancialplanningconcepts.
• Strongwrittenandverbalcommunicationskills.
• Abilitytomultitaskandmanagehigh-volumecallsandcaseworkloadswithaccuracyandattentiontodetail.
• Strongorganizationalandprioritizationskills.
• Abilitytoadapttochangeandthriveinafast-pacedenvironment.
• Strongdesiretocontinuouslylearnandimprove.
• Strongproblem-solvingskillswiththeabilitytoevaluateoptionsandrecommendsolutions.
• Proficiencyincomputerapplicationsandtheabilitytonavigatemultiplesystemssimultaneously.
• Abilitytocompletestandardcustomerrequestsusingmultipletoolsandapplications.
• Successfulcompletionofanyrequiredassessmentsortesting.
• Willingtoworkonsite.
• Willingtoworkin Clark, Pampanga.

Wewouldgladlyacceptallapplications,butweDONOTofferanyrolesforapermanentWork-From-Homesetup,hybridworksetup,fixeddayshiftschedules,fixedworkingschedules,fixedweekendsofforpurenonvoice.Ifanyoftheoutlinedinstancesmayhappen,thisisbasedoninternalbusinessdecisionwithcertainrequirements.

Location:

Ourofficeislocatedat CLARK Recruitment Hub, BPO Tech Hub 2, Ground floor, SM Clark Angeles Pampanga (across SMX Convention)

WevalueDiversity,Equity,andBelongingnessandiscommittedtotheprinciplesofbeinganequalemploymentemployer.Therefore,Infosyscomplieswithallapplicablelawsprohibitingdiscriminationorharassmentagainstanyapplicantoremployee.Thisprohibitionincludeswithoutlimitationdiscriminationorharassmentbasedoncolor,gender,nationalorigin,religion,creed,disability,coveredveteranstatus,geneticinformation,sexualorientation,genderidentity,childbirthorrelatedmedicalconditions,maritalstatus,citizenshipstatus,ancestry,andanyotherpersonalcharacteristicprotectedbyapplicablelaw.Thisalsoappliestoallpersonnelactions,includingbutnotlimitedtorecruitment,hiring,placement,promotion,transfer,separation,compensation,benefits,training,andeducation.

#InfosysBPM#KaInfoscion#GreatPlaceToWork#INFYBPMPhilippines#JoinINFYBPMPhilippines#LifeAtINFYBPMPhilippines