Customer Service Representative | BGC, Taguig

Infosys BPM Philippines; Taguig; On-site; PHP 268,000 - 357,000; Full time

Job summary

Infosys BPM Philippines is hiring for a customer service role based in Taguig. You will handle calls and other channels, resolve issues per SOPs, and learn to upsell relevant products and services while maintaining strong KPIs.

A degree is preferred, but undergraduates with compensatory BPO experience are welcome. Night shifts and 100% onsite work at BGC, Taguig are required, with weekend/holiday shifts as needed.

Qualifications

• Excellent communication skills and fluency in English (spoken, written and reading).
• 6 months to 1 year of BPO or customer-facing experience from any industry.
• Fresh graduates and industry shifters are encouraged to apply.

Responsibilities

• Assist customers primarily through calls, with email and chat channels as needed, providing timely resolutions per SOPs.
• Research and perform due diligence to resolve concerns, provide accurate information, and identify opportunities to recommend relevant products/services.
• Navigate multiple online applications and maintain knowledge of financial and banking products to assist customers effectively.
• Meet program KPIs and SLAs while ensuring high customer satisfaction.
• Adhere to processes, policies, and regulatory requirements; perform ad-hoc tasks as needed.

Skills

Excellent communication

Fluent English

Education

Any degree

Job description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers primarily through calls, with channels such as email and chat depending on business needs, and provide timely and appropriate resolutions following established SOPs.
• Research and perform due diligence to resolve customer concerns, provide accurate information, and identify opportunities to recommend relevant products and services.
• Navigate multiple online applications and maintain knowledge of financial and banking products and services to effectively assist customers.
• Meet program-specific KPIs and SLAs while ensuring a high level of customer satisfaction.
• Adhere to established processes, policies, procedures, and applicable regulatory and legal requirements.
• Perform assigned tasks and ad-hoc responsibilities based on business needs.

Requirements:

• Graduate of any degree; undergraduates are encouraged to apply with compensatory BPO experience.
• Excellent communication skills and fluency in speaking, writing, and reading English.
• With around 6 months to 1 year of BPO or customer-facing experience from any industry.
• Fresh graduates and industry shifters are highly encouraged to apply.
• Willing to work 100% onsite in BGC, Taguig.
• Willing to work on night shifts, shifting schedules, weekends, holidays, and split offs as necessary.

We would gladly accept all applications, but we DO NOT offer roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off, or pure non-voice. Any such arrangements, if applicable, will be based on internal business decisions and specific requirements.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines.

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.