Customer Service Representative (Seasonal Account) (CDO)

MicroSourcing International; Cagayan de Oro; On-site; PHP 279,000 - 402,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Group life insurance

Paid time-off with cash conversion

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Representative (Seasonal Account) for its Cagayan de Oro location. You will manage inbound inquiries via phone, email, and live chat, confirm orders, and handle returns while logging detailed notes in the CRM. Strong English communication and accurate typing are essential.

The role is onsite at SM CDO with shifting schedules. Prior BPO or e-commerce support experience is a plus, and performance bonuses and health coverage are highlighted benefits.

Qualifications

• Excellent oral and written English communication skills.
• Typing speed of 50–55+ WPM.
• Private home office setup with a reliable internet connection.
• High reliability and attendance.
• Experience in BPO, retail, or e-commerce customer support is a plus.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Confirm orders and ensure shipping details are accurate.
• Process returns, exchanges, and refunds.
• Provide product recommendations and upsell where appropriate.
• Maintain CRM records with detailed notes.

Skills

English communication

Typing speed 50–55 WPM

Multi-channel support

Reliability & attendance

Customer service experience

Tools

Salesforce

Zendesk

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative (Seasonal Account) (CDO)

Location: SM CDO, Cagayan De Oro City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Manage inbound customer inquiries across phone, email, and live chat channels.


• Confirm customer orders and ensure shipping information is accurate.


• Manage return authorizations, exchanges, and customer refund requests.


• Provide product recommendations and capitalize on sales opportunities during calls.


• Maintain accurate customer interaction records and log detailed notes within our CRM.

What you need

• Excellent oral and written English communication skills.


• Accurate typing ability of 50–55+ WPM.


• Private home office setup with a minimum 25 Mbps primary internet connection and a reliable backup line.


• High level of reliability, strong attendance record, and active engagement.


• Adaptability to manage multi-channel support (voice, email, chat) across flexible shift patterns.

Preferred Skills/experience

• Prior background in BPO centers, retail sales, or e-commerce customer support


• Familiarity with ticketing platforms and CRM tools (e.g., Salesforce, Zendesk) alongside live messaging tools.


• Hands-on experience with order management systems and handling product return processes.


• Demonstrated track record in cross-selling or consultative customer interactions.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions