CSR - BPO NOT REQUIRED!

Private Advertiser; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Private Advertiser is seeking Customer Service Representatives in Manila area to handle customer inquiries via phone or other channels. The role requires strong communication and a customer-first mindset, with on-site work and night shifts.

Open to diverse customer-facing backgrounds and immediate availability. You will document interactions, follow policies, and strive to meet individual and team targets while delivering a positive customer experience.

Qualifications

• Customer-facing experience required.
• BPO/Call Center experience not required.
• Open to applicants from retail, hospitality, food service, sales, front desk, delivery, or other customer-facing roles.
• Willing to work onsite and night shifts.
• Can start ASAP.

Responsibilities

• Handle customer inquiries, concerns, and requests through phone or other communication channels.
• Provide accurate information and appropriate solutions to customers.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Document customer interactions and update account information as needed.
• Follow company policies, procedures, and quality standards.
• Meet individual and team performance targets.
• Escalate complex issues to the appropriate team when necessary.

Skills

Customer-facing

Communication skills

Job description

NO CALL CENTER EXPERIENCE? NO PROBLEM!

We’re looking for Customer Service Representatives who have customer-facing experience and are ready to start ASAP!

LOCATIONS:

• MOA / Pasay
• San Lazaro / Manila
• Bridgetowne / Quezon City

QUALIFICATIONS:

• Customer-facing experience is required
• BPO/Call Center experience is NOT required
• Open to applicants from retail, hospitality, food service, sales, front desk, delivery, or other customer-facing roles
• Good communication skills
• Willing to work onsite
• Willing to work night shifts
• Can start ASAP

RESPONSIBILITIES:

• Handle customer inquiries, concerns, and requests through phone or other communication channels
• Provide accurate information and appropriate solutions to customers
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions and update account information as needed
• Follow company policies, procedures, and quality standards
• Meet individual and team performance targets
• Escalate complex issues to the appropriate team when necessary