Customer Service Representative – Night Shift

TTEC; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Supportive career and professional development

Health benefits package

Inclusive culture and community support

Job summary

TTEC is looking for a Customer Service Representative for the nightshift in Quezon City, Metro Manila. This role involves assisting customers with their inquiries and ensuring a satisfactory experience. The ideal candidate should have completed senior high school, possess great verbal communication skills, and be open to both newbies and experienced candidates.

Success in this role will rely on your ability to bring compassion and clear communication to every customer interaction, contributing to a supportive and inclusive workplace.

Qualifications

• Completed senior high school or two years in college.
• Open to all newbies or with customer service experience.
• Great verbal communication and business writing skills.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Great verbal communication skills

Business writing skills

Computer experience

Education

Completed senior high school or two years in college

Job description

Your potential has a place here with TTEC’s award‑winning employment experience. As a Customer Service Representative‑Nightshift, working onsite in Novaliches, you’ll be a part of bringing humanity to business. #experienceTTEC.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• Completed senior high school or two years in college
• Open to all newbies or with customer service experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain product or service knowledge
• Computer experience

What You Can Expect

• Supportive career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by company values
• A healthy benefits package based on the position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam‑enabled engagement and coaching, into thousands of free courses to support your career growth wherever that may take you.

You’ll report to a Team Lead. You are regularly hired for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

Primary Location

PH‑National Capital‑Quezon City, Metro Manila

Equal Opportunity Employer

TTEC is proud to be an equal‑opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, not only by delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different viewpoints and for you to bring value to the table in your unique way.