Customer Support Agent | TTEC Novaliches | Up to ₱28K

TTEC; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

PTO (paid time off)

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Customer Service Representative for the night shift, onsite in Novaliches, Philippines. You’ll assist customers, provide clear information, and resolve issues with a courteous, solution-focused approach.

Ideal candidates have completed senior high school or some college, and are open to newcomers or those with prior customer service experience. Strong verbal and written communication, plus basic computer skills, are important.

Qualifications

• Completed senior high school or two years in college.
• Open to all newbies or with customer service experience.
• Excellent verbal communication and business writing skills.
• Knowledge of product or service; ability to explain it clearly.
• Basic computer skills and familiarity with common software.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Verbal communication

Written communication

Product knowledge

Computer skills

Education

Senior high school or two years in college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches,you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Open to all newbies or with customer service experience

• Great verbal communication and business writing skills

• Recognize, apply, and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.