Customer Service Representative – Multiple Sites

Gratitude Philippines; Manila; On-site; PHP 376,000 - 450,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Representatives across multiple Metro Manila locations. Candidates may choose Alabang, Bridgetowne, Cubao, Vertis North, Diliman, Eton, Makati, San Lazaro, or Taguig based on experience, education, and account needs.

Positions cover customer service, travel-related GDS support, sales, technical support, non-voice, and blended chat accounts. All roles require at least a high school diploma and a minimum of six months in BPO, with onsite work at the

Qualifications

• Minimum 6 months of BPO experience.
• High School graduate or higher.
• Ability to work 100% onsite at chosen location.

Responsibilities

• Provide customer service across multiple accounts via chat, phone, or email.
• Support travel-related GDS, sales, and technical inquiries as needed.
• Maintain quality service and meet schedule requirements.

Skills

Customer service

Communication skills

Night shifts

Education

High School diploma

Senior High School diploma

College graduate

Job description

Position Overview

We are hiring Customer Service Representatives for multiple locations across Metro Manila. Candidates can choose their preferred work location based on their experience, educational background, and account requirements.

Available opportunities include customer service, travel-related GDS support, sales, technical support, non-voice, and blended chat accounts.

Available Locations and Qualifications

1. Alabang

• Minimum 6 months of GDS experience (mandatory; must be clearly indicated in the CV).
• High School or Senior High School graduate.
• Willing to work night shifts and shifting schedules.
• Salary package: Up to ₱37,000 (basic salary + allowances).

2. Bridgetowne

• Minimum 6 months of BPO experience.
• High School or Senior High School graduate.
• Salary package: Up to ₱33,000.

3. Cubao

• Minimum 6 months of BPO experience.
• At least 6 months of Sales and/or Technical experience.
• High School graduate.
• Salary package: To be confirmed.

4. Vertis North

• High School or Senior High School graduate.
• EXPRO 2–5 requirement.
• Minimum 6 months of BPO experience.
• Salary package: Up to ₱25,500.

5. Diliman

• High School or Senior High School graduate.
• Minimum 3 months of BPO experience.
• EXPRO 1 requirement.

6. Eton

• High School or Senior High School graduate.
• EXPRO 3–5 requirement.
• Minimum 1 year of BPO experience.
• Salary package: Up to ₱29,000.

7. Makati

• Open to High School, Senior High School, and College graduates.
• Minimum 6 months of BPO experience.
• Salary package: Up to ₱28,000.

8. San Lazaro

• Open to High School, Senior High School, and College graduates.
• Minimum 6 months of BPO experience.
• Salary package: ₱22,000–₱25,500.

9. Taguig

Two account options are available:

Non-Voice Account

• At least High School graduate.
• Minimum 1 year of BPO experience.
• Salary package: Up to ₱23,500.

Blended Chat Account

• At least High School graduate.
• Minimum 1 year of BPO experience.
• Salary package: Up to ₱27,000.

General Requirements

• Willing to work 100% onsite at the selected location.
• Must meet the educational and experience requirements of the preferred site.
• Good communication and customer service skills.
• Willing to work on the required schedule for the selected account.
• Willing to undergo the recruitment and assessment process.

Application Process

• Walk-in recruitment process
• Virtual recruitment process

Gratitude Jobs Referral Bonus

Candidates who are referred through Gratitude Jobs must provide their consent to be tagged under Gratitude Jobs during the interview.

Eligible candidates who are successfully hired may receive a ₱250 joining bonus, subject to the applicable referral program requirements and eligibility.