Customer Service Representative - Job Code: 1780531493299

Coconut.; Philippines; On-site; PHP 7,236,000 - 8,667,000; Full time

Benefits offered by this job

13th Month Pay

Paid Time Off

US Holidays Off

Maternity & Paternity Leave

Healthcare

Job summary

Coconut. is seeking a part-time Customer Service Representative in the Philippines to handle customer inquiries across channels from 11 AM to 3 PM EST, with some weekend hours. The role focuses on delivering timely, accurate information, resolving issues, and maintaining CRM records.

The ideal candidate will grow into a lead role managing policy, product feedback, and AI support flows. The position offers a remote-friendly, part-time schedule with opportunities to contribute to process

Qualifications

• Experience in customer service with Shopify
• Available from 11am-3pm EST on weekdays + some weekend hours
• Ambition to grow into a full customer service lead overseeing policy, product feedback, and AI training flows

Responsibilities

• Respond to customer inquiries via multiple channels
• Resolve customer concerns, complaints, and service issues promptly
• Provide accurate information about products, services, policies, and procedures
• Document customer interactions and maintain CRM records
• Escalate complex issues when needed
• Follow up to ensure issues are resolved
• Process orders, returns, refunds, exchanges, or account updates
• Maintain knowledge of products and services
• Identify customer needs and suggest solutions
• Collaborate with internal teams to improve satisfaction and efficiency
• Meet SLAs, response times, and quality standards

Skills

Shopify

Tools

Shopify

Job description

Customer Service Representative - Job Code: 1780531493299

₱11,400 monthly

Company : Coconut. Job Type : Full Time Philippines

At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work.

Role: Customer Service Representative

Monthly Rate: $950/month

Availability: Part-time - 30 hours/week

Time Zone: 11 AM to 3 PM EDT + Weekends

Location: Philippines

Responsibilities

• Respond to customer inquiries via multiple communication channels


• Resolve customer concerns, complaints, and service issues in a timely and professional manner


• Provide accurate information about products, services, policies, and procedures


• Document customer interactions and maintain accurate records in the CRM system


• Escalate complex issues to the appropriate team when necessary


• Follow up with customers to ensure issues have been resolved satisfactorily


• Process orders, returns, refunds, exchanges, or account updates as needed


• Maintain a high level of product and service knowledge


• Identify customer needs and recommend appropriate solutions


• Collaborate with internal teams to improve customer satisfaction and operational efficiency


• Meet established service level agreements (SLAs), response times, and quality standards

Requirements

Experience Needed

• Customer service with Shopify experience


• Available from 11am-3pm EST on weekdays + a few hours on weekends


• Must be looking to grow into a full customer service lead managing policy, product feedback, and training AI support flows.

Non-negotiable Requirements

• Customer service with Shopify experience


• Available from 11am-3pm EST on weekdays + a few hours on weekends


• Must be looking to grow into a full customer service lead managing policy, product feedback, and training AI support flows.

Industry/Tools Experience

• Shopify

Benefits

• Competitive Salary – We recognize your skills and experience with a great compensation package.


• 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?


• Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!


• US Holidays Off – Enjoy 12 paid US holidays throughout the year.


• Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.


• Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.


• Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.


• Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.


• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!


• Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!


• Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.