Customer Service Representative- Intouch CX

Metacom Careers; Hinatuan; On-site; PHP 268,000 - 357,000; Full time

Job summary

Metacom Careers is seeking a Customer Service Representative for a car dealership in the Philippines. Join a dynamic team and help customers with vehicle inquiries, appointments, services, and pricing while delivering top-notch service.

Responsibilities include handling inquiries, scheduling test drives, managing service appointments, updating records, and coordinating with sales and service teams to meet customer satisfaction targets.

Qualifications

• At least 1 year of BPO experience.
• Excellent English communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work onsite and on a shifting schedule.
• Automotive or car dealership experience is an advantage.

Responsibilities

• Handle customer inquiries regarding vehicles, appointments, services, pricing, and dealership concerns.
• Assist customers with vehicle inquiries, test-drive scheduling, service appointments, and follow-ups.
• Provide accurate information and deliver excellent customer service.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and update account information.
• Coordinate with dealership teams regarding sales, service, and customer requests.
• Meet assigned customer satisfaction, quality, and productivity targets.

Skills

Customer service

Communication skills

Problem solving

BPO experience

Team coordination

Job description

Customer Service Representative- Car Dealership

Job Responsibilities

• Handle customer inquiries regarding vehicles, appointments, services, pricing, and dealership concerns.
• Assist customers with vehicle inquiries, test-drive scheduling, service appointments, and follow-ups.
• Provide accurate information and deliver excellent customer service.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and update account information.
• Coordinate with dealership teams regarding sales, service, and customer requests.
• Meet assigned customer satisfaction, quality, and productivity targets.

Qualifications

• At least 1 year of BPO experience required.
• Excellent English communication skills, both verbal and written.
• Strong customer service and problem-solving skills.
• Automotive or car dealership experience is an advantage.
• Computer literate and comfortable using multiple systems.
• Willing to work onsite and on a shifting schedule.