Customer Service Representative (Insurance Account) - MOA Pasay

Tasq Work; Pasay; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work in Pasay is seeking Customer Service Representatives to support our growing insurance account at MOA Pasay. You will handle inquiries about policies and claims, provide accurate information, and deliver courteous service by phone, email, and chat.

The role requires at least 12 months of international BPO experience, strong English communication, and willingness to work on-site with night shifts. We offer Free HMO, free dependents, night differential, and performance-based incentives.

Qualifications

• At least a SHS Graduate or completed 2nd year in college.
• Must have at least 12 months of solid international BPO experience.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in MOA Pasay.
• Amenable to work on graveyard shift and shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly to customer inquiries regarding insurance policies and claims via phone, email, and chat.
• Resolve customer complaints and issues with a focus on first-call resolution.
• Maintain accurate records of all customer interactions and transactions.
• Provide product and service information clearly and accurately.
• Collaborate with team and management to improve customer service delivery.
• Meet or exceed individual and team performance targets.

Skills

Customer service

BPO experience

English proficiency

Team collaboration

Education

SHS Graduate

2nd year college

Job description

We are seeking Customer Service Representatives for our growing Insurance account based in MOA Pasay. The ideal candidate will provide exceptional service to customers, handle inquiries related to insurance products and claims, and ensure satisfaction through effective communication and problem resolution.

Key Responsibilities

• Respond promptly to customer inquiries regarding insurance policies and claims via phone, email, and chat
• Resolve customer complaints and issues with a focus on first-call resolution
• Maintain accurate records of all customer interactions and transactions
• Provide product and service information clearly and accurately
• Collaborate with team and management to improve customer service delivery
• Meet or exceed individual and team performance targets

Requirements

• At least a SHS Graduate or completed 2nd year in college
• Must have at least 12 months of solid international BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in MOA Pasay
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.