Customer Service Advisor - Shaw 2026

Concentrix Philippines; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor for Shaw, Mandaluyong. The role centers on delivering elevated service to customers and achieving KPIs. You will clarify requirements, demonstrate empathy, greet customers professionally, and leverage knowledge of products and services to resolve inquiries.

Candidates should have a high school diploma with up to 6 months of relevant experience, strong communication, and attention to detail. Flexibility to rotate shifts may be required.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking and adaptable to changes.
• Tolerance for repetitive work in fast-paced environment.
• Ability to work as part of a team or independently.
• Demonstrate patience in all customer contact situations.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolutions using resources.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts properly.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by directing to published materials or senior staff.

Skills

Customer service orientation

Computer skills

Effective communication

Attention to detail

Multitasking

Team player

Patience

Education

High school diploma

Job description

Customer Service Advisor - Shaw 2026

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location

PHL Mandaluyong City - Shaw

Time Type

Full time

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