Customer service Representative in Top Bpo.

Recruitify_HR; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service solutions provider is looking for an experienced professional to deliver exceptional customer service across multiple channels in Manila. The ideal candidate should possess a Bachelor's degree and have 3-5 years of experience in customer service. Key responsibilities include handling inquiries, resolving complaints, and documenting customer interactions to improve service quality. Strong communication and problem-solving skills are essential for success in this fast-paced role.

Qualifications

• 3-5 years of experience in customer service or a related role.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Empathetic, patient, and customer-oriented.

Responsibilities

• Provide exceptional customer service through various channels.
• Handle customer inquiries and resolve complaints in a professional manner.
• Document customer interactions and feedback.

Skills

Strong verbal and written communication skills

Problem-solving abilities

Conflict resolution abilities

Education

Bachelor's degree in a relevant field

Job description

Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Handle customer inquiries and resolve complaints in a timely and professional manner.
• Maintain thorough knowledge of company products and services to assist customers effectively.
• Document customer interactions and feedback to improve service delivery.
• Collaborate with team members and management to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3-5 years of experience in customer service or a related role.
• Skills and Competencies: Strong verbal and written communication skills.
• Skills and Competencies: Problem-solving and conflict resolution abilities.
• Qualities and Traits: Empathetic, patient, and customer-oriented.
• Working Conditions: Fast-paced environment with the ability to handle multiple tasks.