Customer Service Representative in Top Bpo's. Salary upto 35K.

Recruitify_HR; Philippines; On-site; PHP 391,000 - 580,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced customer service professional to deliver exceptional support to clients, address inquiries promptly, and resolve issues with empathy and professionalism.

You will maintain thorough knowledge of products and services, document interactions to improve service delivery, and collaborate with team members to enhance client engagement strategies and overall satisfaction.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 5–8 years of experience in customer service or related fields.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Empathy, patience, and a positive attitude towards customer interactions.

Responsibilities

• Provide exceptional customer service to clients and address inquiries in a timely manner.
• Resolve customer complaints and ensure client satisfaction through effective problem-solving.
• Maintain comprehensive knowledge of products and services to assist customers accurately.
• Document interactions and feedback to improve service delivery and client experience.
• Collaborate with team members to enhance service protocols and customer engagement strategies.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Empathy

Patience

Education

High School Diploma

Job description

• Provide exceptional customer service to clients and address inquiries in a timely manner.
• Resolve customer complaints and ensure client satisfaction through effective problem-solving.
• Maintain comprehensive knowledge of products and services to assist customers accurately.
• Document interactions and feedback to improve service delivery and client experience.
• Collaborate with team members to enhance service protocols and customer engagement strategies.

Description

• Provide exceptional customer service to clients and address inquiries in a timely manner.
• Resolve customer complaints and ensure client satisfaction through effective problem-solving.
• Maintain comprehensive knowledge of products and services to assist customers accurately.
• Document interactions and feedback to improve service delivery and client experience.
• Collaborate with team members to enhance service protocols and customer engagement strategies.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 5–8 years of experience in customer service or related fields.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Empathy, patience, and a positive attitude towards customer interactions.