Customer Service Representative

WorkforceQA, LLC; Philippines; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Eastwood, Quezon City is seeking a Customer Service Representative for onsite night shift. In this role, you will handle customer inquiries, coordinate with labs and collection sites, and ensure timely communication of results and paperwork to customers.

Ideal candidates have 1–2 years of customer service experience, with North America support exposure, and are capable of inbound/outbound calls in a fast-paced setting.

Qualifications

• 1–2 years of customer service experience in an office environment.
• 1–2 years supporting customers in North America (USA).
• 1–2 years inbound and outbound calls.

Responsibilities

• Track drug and alcohol tests and paperwork.
• Speak with customers, labs, and collection sites.
• Follow up on drug results until completed/reviewed.
• Keep customers updated on all steps daily through system documentation and phone calls.
• Correct spreadsheets and upload for random selections.
• Account changes at labs.
• Compile lists for customers of any no shows for testing.
• Good understanding of Department of Transportation regulations.
• Strong communication skills.

Skills

Customer service

North America support

Phone support

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: Eastwood, Quezon City

Work setup & shift: Onsite| Night shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative, you will:

• Tracking drug and alcohol tests and paperwork
• Speaking with customers, labs, and collection sites
• Follow up on drug results until completed/reviewed
• Keeping customers updated on all steps daily through system documentation and phone calls
• Correct spreadsheets and upload for random selections
• Account changes at labs
• Compile lists for customers of any no shows for testing.
• Good understanding of Department of Transportation regulations
• Strong communication skills
• Other duties as required.

What You Need:

Non-negotiables

• Minimum 1-2 years of customer service experience working in an office environment
• 1-2 years supporting customers in North America, USA
• 1-2 years inbound and outbound call

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply