Customer Service Representative | French Speaking

Private Advertiser; Eastern Manila District; On-site; PHP 165,000 - 248,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Representative in the Philippines to deliver accurate, first-contact resolutions via chat and email. You will listen to clients, understand their needs, and maintain high standards while supporting billing, orders, and tech-related issues.

The role requires 6–24 months in a technical support or customer support setting, plus strong English writing and fast typing.

Qualifications

• 6-24 months of experience in a technical support or customer support role with a technical focus.
• Solid understanding of consumer technology — hardware, software, apps, networking basics, and general troubleshooting methodologies.
• Ability to explain technical concepts in simple, friendly, and easy-to-understand language, no tech-speak with customers.
• Excellent written English communication skills — clear, professional, warm, and concise.
• Typing speed of at least 40 WPM with high accuracy.
• Experience handling billing, returns, order management, and general account inquiries.
• Strong empathy and customer advocacy mindset, you genuinely care about helping people and it shows.
• Able to work independently and adapt quickly in a pioneer/startup-style environment with evolving processes.

Responsibilities

• Deliver best-in-class customer support via chat and/or email, handling a mix of technical, billing, and order-related concerns
• Troubleshoot and resolve technical issues related to hardware setup, software/app functionality, connectivity, and device performance, in a clear, jargon-free way that customers actually understand
• Support customers with billing inquiries, order tracking, returns, and replacements, ensuring a seamless post-purchase experience
• Own the customer experience end-to-end — follow through on issues, elevate when necessary, and never leave a customer hanging
• Consistently meet and exceed SLAs, CSAT targets, and other key performance indicators
• Approach every interaction with empathy and a customer-first mindset, going above and beyond to turn frustrated customers into loyal fans
• Collaborate with the team and contribute to building internal knowledge bases, SOPs, and support workflows as part of a pioneer team
• Surface recurring issues and customer feedback to help improve the product and support experience
• Strictly adhere to all organizational security policies and procedures, proactively maintaining up-to-date knowledge through mandatory training and ensuring the immediate reporting of all suspicious activities or security incidents

Skills

Strong communication

Empathy

Typing 40 WPM+

English writing skills

Billing/order handling experience

Independent work

Job description

About the role

As a Customer Service Representative, you will deliver accurate and efficient support in a fast-paced environment by actively listening to clients, understanding their needs, and providing clear, first-contact resolutions. Your role focuses on effective communication, multitasking with attention to detail, and consistently meeting performance standards while contributing to a professional, inclusive, and customer-focused service experience.

Key responsibilities

• Deliver best-in-class customer support via chat and/or email, handling a mix of technical, billing, and order-related concerns




• Troubleshoot and resolve technical issues related to hardware setup, software/app functionality, connectivity, and device performance, in a clear, jargon-free way that customers actually understand




• Support customers with billing inquiries, order tracking, returns, and replacements, ensuring a seamless post-purchase experience




• Own the customer experience end-to-end — follow through on issues, elevate when necessary, and never leave a customer hanging




• Consistently meet and exceed SLAs, CSAT targets, and other key performance indicators




• Approach every interaction with empathy and a customer-first mindset, going above and beyond to turn frustrated customers into loyal fans




• Collaborate with the team and contribute to building internal knowledge bases, SOPs, and support workflows as part of a pioneer team




• Surface recurring issues and customer feedback to help improve the product and support experience




• Strictly adhere to all organizational security policies and procedures, proactively maintaining up-to-date knowledge through mandatory training and ensuring the immediate reporting of all suspicious activities or security incidents

About you

• Deliver best-in-class customer support via chat and/or email in French (and English), handling a mix of technical, billing, and order-related concerns




• 6-24 months of experience in a technical support or customer support role with a technical focus




• Solid understanding of consumer technology — comfortable with hardware, software, apps, networking basics, and general troubleshooting methodologies




• Ability to explain technical concepts in simple, friendly, and easy-to-understand language, no tech-speak with customers




• Excellent written English communication skills — clear, professional, warm, and concise




• Typing speed of at least 40 WPM with high accuracy




• Experience handling billing, returns, order management, and general account inquiries




• Strong empathy and customer advocacy mindset, you genuinely care about helping people and it shows




• Able to work independently and adapt quickly in a pioneer/startup-style environment with evolving processes
  

To learn more about us, visit www.enshored.com.