Customer Service Representative – Driver Support

Ridenroll; General Santos; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive hourly rate or salary

Flexible scheduling options

Opportunities for growth

Supportive team culture

Job summary

A transportation support platform is seeking a friendly Customer Service Representative in General Santos, Philippines. The role involves processing driver applications, responding to driver inquiries, and maintaining accurate records. Ideal candidates will have at least 1 year of customer service experience, strong attention to detail, and excellent communication skills. Opportunities for growth and a supportive team culture are offered along with competitive pay.

Qualifications

• 1+ years of experience in customer service, administrative support, or document processing.
• Strong attention to detail and ability to review sensitive information.
• Excellent verbal and written communication skills.

Responsibilities

• Process and verify driver applications and required documentation.
• Respond to incoming driver inquiries in a timely manner.
• Maintain accurate records of driver interactions.

Skills

Customer service experience

Attention to detail

Communication skills

Multitasking ability

Tools

CRM systems

Email platforms

Job description

About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we’re seeking dedicated professionals who are passionate about helping others succeed.

Position Overview

We’re looking for a friendly, detail-oriented Customer Service Representative to join our support team. In this role, you’ll help onboard new drivers by reviewing and processing documentation, verifying compliance, and assisting with any questions they may have during the application process.

Key Responsibilities

• Process and verify driver applications, background checks, and other required documentation.
• Ensure driver submissions are complete and meet RidenRoll’s onboarding standards.
• Respond to incoming driver inquiries via phone, email, or chat in a timely and professional manner.
• Provide clear and accurate information regarding the onboarding process, program requirements, and account issues.
• Maintain accurate records of driver interactions and status updates in our internal systems.
• Collaborate with other departments to resolve escalated issues and improve onboarding workflows.

Qualifications

• 1+ years of experience in customer service, administrative support, or document processing.
• Strong attention to detail and ability to review and verify sensitive information.
• Excellent verbal and written communication skills.
• Proficient in using CRM systems, email platforms, and other common office tools.
• Ability to multitask in a fast-paced environment.
• Friendly, patient, and committed to providing exceptional service.

Preferred

• Experience in transportation, gig economy, or driver onboarding support is a plus.
• Bilingual in English and Spanish is a strong advantage.

Benefits

• Competitive hourly rate or salary
• Flexible scheduling options
• Opportunities for growth
• Supportive team culture