Customer Service Representative

TAXSEE PHILIPPINES INC.; Legazpi; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Petrol allowance

Overtime pay

Online training

Modern CRM tools

Career growth

Job summary

TAXSEE PHILIPPINES INC. is seeking a proactive, organized team member to support drivers, customers, and merchant partners from our Legazpi office. This role blends office coordination with field visits and promotional events to keep operations running smoothly.

You’ll onboard new users, respond to queries, track orders, coordinate with drivers, and help grow our brand through events and partnerships while maintaining accurate records and sharing insights with your supervisor.

Qualifications

• Experience in customer support, operations, or field coordination.
• Strong communication and time-management skills.
• English proficiency at B2 level or higher.

Responsibilities

• Assist customers through onboarding and onboarding support.
• Respond to questions, troubleshoot issues, and provide solutions.
• Track online orders and keep customers updated; ensure timely processing.
• Represent the brand at promotional events and campaigns.
• Build relationships with customers and partners; explore new advertising opportunities.
• Maintain records of field visits, driver coordination, customer follow-ups, and events.
• Share progress and insights with your supervisor.

Skills

MS Office

English Proficiency

Communication

Time Management

Tools

CRM tools

Job description

We’re looking for a proactive, organized team member to support our drivers, customers, and merchant network. This varied role combines office-based coordination with field visits and occasional promotional events. Ideal for someone who enjoys solving problems, building relationships, and keeping things running smoothly.

What You’ll Do

• Support new users through the application and onboarding process.

• Respond to customer questions, troubleshoot issues, and provide helpful solutions.

• Track online orders, keep customers updated, and help ensure timely processing.

• Represent our brand at promotional events and campaigns.

• Build relationships with customers and partners, and explore new advertising and partnership opportunities.

• Maintain accurate records of field visits, driver coordination, customer follow-ups, merchant registrations, and event activities.

• Share progress, challenges, and useful field insights with your supervisor.

What We Offer

• Competitive salary, with performance-based opportunities for increases.

• Petrol allowance to help cover commuting costs.

• Overtime pay.

• Comprehensive online training from day one.

• A modern, tech-savvy workplace with CRM and communication tools.

• Opportunities to build your skills, take on new challenges, and grow your career.

What We’re Looking For

• English proficiency at B2 level or higher.

• Good computer skills, including MS Office.

• Strong communication and time-management skills.

• Relevant experience in customer support, operations, field coordination, or a similar role.

Ready to make an impact?

We’d love to hear from you.