Customer Service Representative (CSR- Onsite) Electronics Campaign- Manila, Philippines

Transcom; Manila; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

In-house & Online Pharmacy

Loyalty Incentives

24/7 Teleconsult

Accidental & Life Insurance

Job summary

A leading customer service provider is seeking a Customer Service Representative for their electronics campaign in Manila. In this role, you will deliver excellent service via various communication channels, ensuring customer satisfaction. Key responsibilities include handling inquiries, performing data input, and supporting team initiatives. The position offers numerous benefits including HMO from day one, allowances, and a supportive work environment. Ideal candidates will possess strong interpersonal skills, a positive attitude, and a proactive approach.

Qualifications

• Possess a positive attitude.
• Enjoy autonomy and be results-focused.
• Highly motivated with good interpersonal skills.

Responsibilities

• Provide customer service via phone, mail, or email.
• Handle incoming and outgoing calls.
• Perform data input and back-office tasks.

Skills

Interpersonal skills

Customer service orientation

Problem-solving

Flexibility

Job description

Customer Service Representative (CSR- Onsite) Electronics Campaign - Manila, Philippines

Location: Philippines, Pasig Ayala 30th

Job category: Customer Service Representative (CSR)

Language: English

Customer Service Representative (CSR) for Electronics Campaign focuses on driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

Benefits

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

Customer Service Duties

• Offer full range of customer service to assigned Employer’s Clients by phone, fax, or mail/email. Handle incoming and outgoing calls (incl. sales calls). Deliver accurate, polite, and competent service.
• Perform data input to Clients’ programs and other back‑office tasks accurately and promptly.
• Additional responsibilities may be added as business needs change and expand.

People

• Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and implement improvement tools.
• Support colleagues to keep motivation high.
• Take full responsibility and required action for assigned tasks.

Performance

• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Adhere to all scheduled breaks and lunches (meet established schedule adherence/compliance minimums).
• Zero justified complaints.
• Complete self‑training through the Intranet.

Quality

• Have clear understanding of quality expectations for the different clients and projects.
• Improve the quality of your work daily by learning and implementing new skills with help from Team Leaders, TQM, and other CSR’s.

Process Integrity

• Be actively involved in problem‑solving and propose process improvements.
• Implement and respect TranscomWW standard practices.

Requirements

• Possess a positive attitude.
• Have very good interpersonal skills (both written and oral).
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

Note: We'd like to remind everyone to have their pre‑employment documents ready (such as SSS, Pag‑ibig, TIN, etc.) prior to your start date with Transcom.