Customer Service Representative (CSR-Onsite) - Iloilo, Philippines

Transcom; Iloilo City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (through Tap Card Rewards)

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

A leading customer service provider is seeking a Customer Service Representative (CSR) for its Iloilo City site in the Philippines. The role focuses on delivering high-quality customer satisfaction through various communication methods. Ideal candidates have excellent interpersonal skills, a positive attitude, and a commitment to quality. Transcom offers extensive benefits including health coverage, meal allowances, and a supportive working culture that values inclusivity and personal growth.

Qualifications

• Very good interpersonal skills (both written and oral).
• Ability to work autonomously and be results focused.
• Willingness to embrace change and improvements.

Responsibilities

• Provide a full range of customer service to clients by various communication methods.
• Handle incoming and outgoing customer calls, including sales.
• Perform data input and back office tasks accurately.

Skills

Interpersonal skills

Positive attitude

Commitment

Job description

Customer Service Representative (CSR-Onsite) - Iloilo, Philippines

Location: Philippines, Iloilo City

Job category: Customer Service Representative (CSR)

Language: English

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Transcom Iloilo City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

Responsibilities

• CSR’s main task is to offer a full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
• CSR’s work duties can also include data input to Clients’ programs and other back office tasks. The BO tasks should be done on the first opportunity, precisely, without mistakes.
• Additional responsibilities may be added as the needs of the business change and expand.

People

• Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help keep motivation high by being supportive to your colleagues.
• Take full responsibility and the required action for assigned tasks.

Performance

• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.n
• Meet or exceed all attendance minimums.
• Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums).
• Zero justified complaints.
• Complete self‑training through the use of the Intranet.

Quality

• Have a clear understanding of quality expectations for the different clients and projects.
• Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM and other CSR’s.

Process Integrity

• Be actively involved in problem‑solving and propose improvements to processes.
• Implement and respect TranscomWW standard practices.

What we are looking for:

To be successful in this role you must…

• Possess a positive attitude.
• Have very good interpersonal skills (both written and oral).
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

What Life at Transcom is like

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Note: We'd like to remind everyone to have their pre‑employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom.