Customer Service Representative (CSR- Onsite) Electronic E-commerce Campaign- Manila, Philippines

Transcom; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Free Shuttle Service

Job summary

A leading customer service provider in Manila is seeking a Customer Service Representative (CSR) for an Electronic E-commerce Campaign. This role focuses on delivering excellent customer service through effective communication and problem-solving. Ideal candidates will have strong interpersonal skills, a commitment to quality, and the ability to thrive in a dynamic environment. Join us to be part of a supportive team that values inclusivity and motivation.

Qualifications

• Excellent oral and written communication skills.
• Ability to work autonomously within a team framework.
• High personal energy and motivation in a dynamic environment.

Responsibilities

• Field inquiries and address customer pain points.
• Maintain extensive product knowledge and offer effective solutions.
• Handle incoming and outgoing calls as per service standards.

Skills

Positive attitude

Interpersonal skills

Ownership for quality

Flexibility

Job description

Customer Service Representative (CSR- Onsite) Electronic E-commerce Campaign - Manila, Philippines

Job category: Customer Service Representative (CSR)

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for Electronic E-commerce Campaign in our Transcom Pasig- Ayala 30th site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

What's in it for YOU

• Day 1 HMO
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Free Shuttle Service

Join our Transcom Family as a Customer Service Representative (CSR) for Electronic E-commerce Campaign

CSR’s main task is to offer a full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.

CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.

Additional responsibilities may be added as the needs of the business change and expand.

People

Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.

Help to keep motivation high by being supportive to your colleagues.

Take full responsibility and the required action for assigned tasks.

Performance

• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums).
• To complete self‑training through the use of the Intranet.

Quality

Have a clear understanding of quality expectations for the different clients and projects.

Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM and other CSR’s.

Process Integrity

Be actively involved in problem‑solving and propose improvements to processes.

Implement and respect TranscomWW standard practices.

What we are looking for

• Possess a positive attitude.
• Have very good interpersonal skills (both written and oral).
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

What Life at Transcom is like

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Note: We’d like to remind everyone to have their pre‑employment documents ready (such as SSS, Pag‑ibig, TIN, etc.) prior to your start date with Transcom.