On-Site Iloilo CSR - Fast, Friendly Service + Rewards

TASQ Staffing Solutions Inc.; Iloilo City; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Job summary

A staffing solutions company in Iloilo seeks Customer Service Representatives (CSRs) to join a fast-growing account. The role involves delivering exceptional service to clients through effective communication, problem-solving, and customer profiling. Applicants must be high school graduates, fluent in English, and willing to work on-site. This is a full-time position with opportunities for performance bonuses and government-mandated benefits.

Qualifications

• Conversant in both spoken and written English.
• Willing to work fully on-site in Iloilo.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Effective communication

Problem-solving skills

Customer profiling

Education

High School Graduate / SHS Graduate

Job description

A staffing solutions company in Iloilo seeks Customer Service Representatives (CSRs) to join a fast-growing account. The role involves delivering exceptional service to clients through effective communication, problem-solving, and customer profiling. Applicants must be high school graduates, fluent in English, and willing to work on-site. This is a full-time position with opportunities for performance bonuses and government-mandated benefits.