Customer Service Representative CDO

OP360 (OfficePartners360); Cagayan de Oro; On-site; PHP 201,000 - 335,000; Full time

Job summary

OP360 (OfficePartners360) is hiring a customer support specialist in the Philippines to deliver exceptional service across email, phone, and chat; you will learn our platform, triage issues, and work with engineering to resolve high-impact bugs.

The role requires on-site work in Cagayan de Oro, excellent English, keen attention to detail, strong time management, and adaptability. You’ll share knowledge, lead training, and help maintain customer satisfaction in a fast-paced BPO environment.

Qualifications

• College degree level (or currently in progress).
• BPO experience preferred (1 year+).
• Available to start immediately.
• Excellent English communication skills.
• Willing to work shifting schedules.
• Willing to work onsite in the Philippines.

Responsibilities

• Provide exceptional customer support through email, phone, and chat.
• Develop expertise in the platform and tailor support to each customer.
• Triage and research incoming issues; determine priority and impact.
• Troubleshoot and report bugs; collaborate with engineering to resolve high-impact issues.
• Represent the support team and provide insights across departments.
• Lead training, improve documentation, and share knowledge.
• Participate in an on-call rotation.

Skills

Customer support

Active listening

English skills

Time management

Attention to detail

Critical thinking

Adaptability

Stress management

Cross-functional

On-site work

Education

College Level

Job description

Job Description:

• Provide exceptional customer support experience through multiple communication channels (email, phone, chat)
• Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
• Triage, research, and understand the causes, impact, and priority of incoming issues
• Troubleshoot, investigate, and create detailed bug reports; partner with engineering to get high impact issues resolved
• Represent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and team
• Contribute to continuous learning by leading training, improving documentation, and sharing your knowledge with others
• Participate in an on‑call rotation

Requirements

• College Level

• Prior BPO experience (at least 1 year) highly preferred

• Able to start immediately

• Excellent English communication skills

• Willing to work on shifting schedules

• Willing to work onsite

• Keen to detail

• Strong time management

• Adaptability and accountability

• Has critical thinking skills with a focus on issue resolution and customer satisfaction

• Knowledge of customer service practices and principles

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

• Ability to handle stressful situations appropriately