Customer Service Officer (Telemarketer)

The Supreme HR Advisory Pte Ltd; Santo Niño 1st; On-site; PHP 1,263,000 - 1,648,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a maintenance contracts coordinator based in Singapore to manage contracts, schedule servicing, and liaise with customers and technicians. The role emphasizes responsive communication and order follow-ups.

Applicants should have 1–2 years in customer support or telemarketing, with a diploma or A-levels, and be proficient in Microsoft Office. This is an on-site position at Aljunied Industrial Complex, Singapore.

Qualifications

• Minimum GCE ‘A’ Levels or Diploma.
• 1-2 years experience in customer support roles; telemarketer experience is an added advantage.
• Proficient in MS Office and computer applications.

Responsibilities

• Track and oversee maintenance contracts to ensure timely service delivery.
• Schedule maintenance appointments with customers when maintenance is due.
• Coordinate with technicians to perform scheduled maintenance tasks.
• Liaise with accounts to invoice maintenance jobs promptly after completion.
• Email and follow up with customers to reorder consumables such as pads and batteries after expiry.
• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry.
• Handle incoming phone calls and respond to sales enquiries professionally.
• Handle incoming phone calls, sales enquiries and prepare sales quotations.
• Support and complete any ad hoc projects assigned.

Skills

Customer support

Telemarketing

Communication

Education

GCE A-Levels or Diploma

Tools

Microsoft Office

Job description

5 days, 9am-6pm

Salary: Basic $2300-$3000 + Commission

Location:Aljunied Industrial Complex, Singapore 389836 (nearest MRT Mattar)

Company: Medical equipment supplier

Responsibilities

• Track and oversee all existing maintenance contracts to ensure timely service delivery

• Schedule maintenance appointments with customers when maintenance is due

• Coordinate with technicians to perform scheduled maintenance tasks

• Liaise with accounts to invoice maintenance jobs promptly after completion

• Email and follow up with customers to reorder consumables such as pads and batteries after expiry

• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry

• Handle incoming phone calls and respond to sales enquiries professionally

• Handle incoming phone call, sales enquiries and prepare sales quotation

• Support and complete any ad hoc projects assigned

Requirements

• Minimum GCE ‘A’ Levels or Diploma

• At least 1-2 years' experience incustomer support roles, telemarketer experience is added advantage

• Proficient in computer applications, including Microsoft Office