Customer Service Representative

UPSKILL MNL, INC.; Taguig; Hybrid; PHP 446,000 - 837,000; Full time

Benefits offered by this job

Complete statutory benefits

Pro-rated 13th month pay

Job summary

UPSKILL MNL, INC. is seeking a detail-oriented professional to support our account opening and compliance operations in the Philippines.

The role involves reviewing applications, validating customer documents, monitoring records, and ensuring processes follow regulatory requirements. The position requires advanced Excel skills, AMLA/KYC knowledge, and strong analytical abilities to ensure accurate verification and documentation.

Qualifications

• Bachelor's degree in Finance, Banking, Business Administration, or Accounting is required.
• Strong proficiency in Excel for data manipulation and reporting.
• Knowledge of AMLA and KYC compliance is highly preferred.

Responsibilities

• Review and process account applications submitted through online and manual channels.
• Check customer information and CDD/KYC documents for completeness and accuracy.
• Ensure applications meet internal policies, compliance standards, and risk requirements.
• Maintain accurate records and monitor the status of submitted applications.
• Prepare daily application tracking reports for relevant internal teams.
• Coordinate with stakeholders regarding application requirements or documentation concerns.

Skills

Analytical skills

KYC/AML knowledge

Excel expertise

Education

Finance / Banking / Business Administration / Accounting degree

Tools

Microsoft Excel

Job description

About the Role

We are looking for a detail-oriented professional to support our account opening and compliance operations. The role involves reviewing applications, validating customer documents, monitoring application records, and ensuring processes follow company policies and regulatory requirements.

What You’ll Do

• Review and process account applications submitted through online and manual channels.
• Check customer information and CDD/KYC documents for completeness and accuracy.
• Ensure applications meet internal policies, compliance standards, and risk requirements.
• Maintain accurate records and monitor the status of submitted applications.
• Prepare daily application tracking reports for relevant internal teams.
• Coordinate with stakeholders regarding application requirements or documentation concerns

About you

• Graduate of any course or a relevant course in Finance, Banking, Business Administration, or Accounting
• Advanced/Expert proficiency in MS Excel (data manipulation, formulas, pivot tables, and reporting)
• In-depth knowledge of the Anti-Money Laundering Act (AMLA) rules and KYC compliance is highly preferred
• Strong analytical skills with high accuracy in document verification and data tracking
• Background in banking, stock brokerage, or financial services account onboarding is a plus

The project contract will be a two month project-based and will start ASAP.

Office Deployment:Units 1911-1912, 19th Floor, PSE Tower, 5th Avenue Corner 28th
Street, BGC, Taguig City 1634

Benefits:

• Complete statutory benefits
• Pro-rated 13th month pay