Customer Service Representative

PlacidWay, LLC; Quezon City; Remote; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Fully Remote

Growth opportunities

Dynamic team

Impactful work

Job summary

PlacidWay is seeking a highly motivated and results-oriented Customer Service Representative to join our team. As a key member of the patient care team, you will contact incoming patient leads and guide them through their healthcare journey, ensuring an exceptional experience from first contact to treatment.

You will build trusted relationships with patients, coordinate discussions with providers, and leverage CRM tools to track interactions and drive sales while maintaining a patient-first

Qualifications

• Minimum 3+ years of experience in sales, customer service, or a related field.
• Experience with international customers is a plus.
• Proven track record of sales success and customer satisfaction.
• Strong written and verbal communication in English.

Responsibilities

• Contact incoming patient leads via phone, email, and messaging to guide them to the right provider.
• Build trust-based relationships and provide empathetic customer support.
• Coordinate discussions between patients and medical providers.
• Use CRM tools to track interactions and sales performance.
• Collaborate with cross-functional teams to improve patient experience.
• Work independently in a remote environment.

Skills

Sales experience

Customer service

English fluent

CRM tools

Negotiation

Remote work

Job description

About PlacidWay

PlacidWay is a global leader in medical tourism, helping patients access high-quality, affordable healthcare abroad. We connect patients with trusted medical providers worldwide and offer a seamless, end-to-end patient experience. Our goal is to make healthcare more accessible, transparent, and patient-centered through innovative technology and world-class service.

Position Summary

PlacidWay is seeking a highly motivated and results-oriented Customer Service Representative to join our team. As a key member of the patient care team, the Customer Service Representative will play a crucial role in contacting incoming patient leads and helping them navigate their healthcare journey. This position requires exceptional communication skills, a customer-first mindset, and a sales-oriented approach to ensure every patient receives outstanding care from start to finish.

You will be responsible for building trusted relationships with patients, understanding their medical needs, and connecting them with the right healthcare providers. The role requires proactive coordination of discussions between patients and providers, driving sales, and ensuring an exceptional patient experience.

Key Responsibilities

• Customer Engagement: Contact incoming patient leads via phone calls, emails, and online messaging to understand their medical needs and guide them through the process of selecting the right healthcare provider.

• Building Relationships: Establish and maintain trust-based relationships with customers by offering personalized, empathetic support throughout their healthcare journey.

• Provider Coordination: Facilitate communication between customers and medical providers, ensuring seamless discussions and exchanges of information.

• Sales and Negotiation: Utilize sales skills to drive conversions, ensuring patients are matched with the most appropriate providers. Demonstrate the ability to close deals and negotiate where necessary to meet customers and business objectives.

• Outstanding Customer Care: Ensure that every customers receives outstanding service from initial inquiry through to treatment, ensuring that their needs are met and their experience exceeds expectations.

• CRM Management: Use CRM tools to maintain customers records, track interactions, and monitor sales and performance metrics. Ensure all information is accurate, up-to-date, and stored securely.

• Collaboration: Work closely with cross-functional teams to provide feedback and enhance the patient and provider experience.

• Remote Work: Ability to work independently and efficiently from a remote environment, ensuring excellent communication and time management skills.

Qualifications and Skills

• Experience:

• Minimum 3+ years of experience in sales, customer service, or a related field.

• Experience in handling international customers is a plus.

• Proven track record of success in sales or customer service roles, with a focus on results.

• Skills:

• Strong written and verbal communication skills in English (additional languages are a plus).

• Excellent phone etiquette and the ability to build rapport quickly with customers.

• Ability to negotiate and drive sales while maintaining a customer-first approach.

• Extensive knowledge of CRM tools for managing customer interactions and tracking sales.

• Tech-savvy, with proficiency in using various digital tools and platforms.

• Ability to work independently, stay organized, and manage multiple tasks in a fast-paced, remote environment.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Attributes:

• Self-motivated and driven to meet sales and customer satisfaction goals.

• A customer service mindset with a passion for delivering outstanding care.

• Results-focused, with a proactive attitude toward achieving objectives.

Why Join PlacidWay?

• Fully Remote Role: Enjoy the flexibility of working from home.

• Growth Opportunities: Be part of a fast-growing company with room for career advancement.

• Dynamic Team: Join a diverse, global team dedicated to making a difference in the lives of patients.

• Impactful Work: Help people access the healthcare they need and deserve, improving their quality of life.