Customer Service Representative

Terrabarn Inc.; Philippines; On-site; PHP 300,000 - 450,000; Full time

Job summary

Terrabarn Inc. serves as the primary contact for clients on order-related matters, managing Sales Order entry, production status updates, and day-to-day client service needs for an assigned set of accounts.

The role involves processing and monitoring Sales Orders, providing regular production status updates, and responding to client inquiries promptly to ensure smooth fulfillment and customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration or related field (or equivalent experience).
• 1–3 years in customer service or sales order processing; manufacturing/printing experience a plus.
• Strong communication and multitasking skills; proficient in MS Office and order management systems.

Responsibilities

• Process and monitor Sales Orders from receipt through fulfillment, ensuring accuracy and completeness.
• Provide clients with regular updates on production line status and delivery timelines.
• Respond to client inquiries, concerns, and order changes promptly and professionally.
• Coordinate with Production/Manufacturing teams to track order progress and flag delays.
• Support Accounts Receivable by tracking invoices and documentation needs.
• Maintain accurate client and order records in relevant systems.
• Escalate unresolved issues to the Customer Service Supervisor.
• Collaborate with Key Account Officers/Managers on client-specific requirements.

Skills

Communication

Multitasking

Client service

Education

Bachelor's degree in Business Administration

Tools

MS Office

Order management systems

Job description

Job Summary

Serves as the primary point of contact for clients on order-related matters, managing Sales Order entry, production status updates, and day-to-day client service needs for an assigned set of accounts.

Key Responsibilities

• Process and monitor Sales Orders from receipt through fulfillment, ensuring accuracy and completeness.
• Provide clients with regular updates on production line status and expected delivery timelines.
• Respond to client inquiries, concerns, and order changes promptly and professionally.
• Coordinate with Production/Manufacturing teams to track order progress and flag delays.
• Support Accounts Receivable monitoring by tracking invoices and following up on documentation needs.
• Maintain accurate client and order records in the relevant systems.
• Escalate unresolved issues to the Customer Service Supervisor.
• Collaborate with Key Account Officers/Managers on client-specific requirements.

Minimum Qualifications

• Bachelor's degree in Business Administration or a related field (or equivalent experience).
• 1–3 years of experience in customer service, sales order processing, or a similar client-facing role; manufacturing/printing industry experience is a plus.
• Strong communication and multitasking skills.
• Proficiency in MS Office and order management systems.