Customer Service Representative

Home Credit Philippines; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Home Credit Philippines is seeking a Customer Service Representative to manage multichannel interactions across calls, emails, live chats, and social media while delivering excellent customer experience.

The role requires handling front-facing duties, resolving customer concerns, and achieving sales goals for HC products. Strong communication, multitasking, and professionalism are essential in a fast-paced environment in the Philippines.

Qualifications

• Excellent communication skills and professional demeanor.
• Ability to handle multiple channels (calls, emails, chats, social media).
• Experience in delivering first-contact resolution and customer satisfaction.

Responsibilities

• Manage multichannel interactions (calls, emails, chats, social media) to deliver great customer experience.
• Handle front-facing duties including phone, email, and social media interactions with professionalism.
• Fully resolve customer concerns to prevent escalations and complaints.
• Assist customers across products such as credit cards, cash loans, or insurance and meet sales targets.

Skills

Communication skills

Multitasking

Sales skills

Customer service

Job description

Job Description

Responsibilities

• Responsible in managing Multichannel process wherein you will be able to perform calls and emails, live chats, and social media comments relatively/simultaneously per interval and still deliver great customer experience.
• Responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible
• Fully resolve customer’s concerns/ issues thus preventing customers to file a complaint or make a complaint
• Put a smile in customer’s faces by providing the best fit resolution to their concerns/ problems
• Good communication skills. You will operate in many different roles throughout the day so solid communication skills are required. During a typical day of work, you may handle walk in clients/ customers and resolve their concerns holistically. It can be credit card, cash loan, insurance etc.
• You will need to sell HC products and meet the required sales goals such as conversion rates and sales volume (amount)
• Utilize various internal and HC based tool and applications for customer management and servicing

Detailed level of work

Customer Centricity/Delivering Best Customer Experience

• Answers customer interactions appropriately/ professionally using right words/ terminologies/ tone that can easily be understood by our customers
• Provides first contact resolution to all customer interactions with a mindset of thinking future and thinking outside the box.
• Make customers happy by delivering friendly tone and words, accommodating, and providing right fit resolutions
• Maximize all tools needed to help customers
• Expected to raise concerns and issues to Supervisors/ Managers/ Leaders as needed to resolve customer concerns
• Report any issues/ problems encountered that are not usual to direct Supervisors or Managers or Lead

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

Requirements