Customer Service Representative

Viventis Search Asia, Inc.; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Viventis Search Asia, Inc. is seeking a Customer Service Representative for outbound support in Taguig City, Philippines.

The role focuses on handling inquiries via phone, email, or chat, delivering accurate product information, and resolving issues to ensure customer satisfaction. The ideal candidate has a minimum of 3 years in customer service, strong communication skills, and experience with CRM and ticketing tools.

Qualifications

• Minimum 3 years of customer service experience.
• Excellent verbal and written communication skills.
• Proven ability to manage follow ups and close the loop with customers and internal teams.
• Ability to work independently and as part of a team.
• Working experience with CRM, case management, ticketing, or knowledge base tools.
• Experience in healthcare, medtech, pharmacy, diagnostics, insurance, wellness, hospital, clinic, or patient-facing organizations is highly preferred.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer issues efficiently and professionally.
• Document interactions and follow up on unresolved cases.
• Collaborate with team members to ensure high-quality service.
• Maintain positive relationships with customers.

Skills

Verbal and written communication

Follow-up management

Teamwork and independence

CRM and knowledge-base tools

Tools

CRM tools

Case management

Ticketing systems

Job description

We're Hiring: Customer Service Representative for Outbound function!

We are looking for a dedicated and personable Customer Service Representative to join our team. If you have at least 3 years of experience in OUTBOUND customer support (inside sales support, or retention support) and thrive in a fast-paced environment, we want to hear from you! Join us in Taguig City, Philippines for an opportunity to provide outstanding service and make a difference every day.

Location: Taguig City, Philippines
Work Mode: Work from Office
Role: Customer Service Representative

What You'll Do:

• Respond promptly to customer inquiries via phone, email, or chat
• Provide accurate information about products and services
• Resolve customer issues efficiently and professionally
• Document interactions and follow up on unresolved cases
• Collaborate with team members to ensure high-quality service
• Maintain positive relationships with customers

What We're Looking For:

• Minimum 3 years of customer service experience
• Excellent verbal and written communication skills
• Proven ability to manage follow ups and close the loop with customers and internal teams.
• Ability to work independently and as part of a team
• Working experience with CRM, case management, ticketing, or knowledge base tools.
• Experience in healthcare, medtech, pharmacy, diagnostics, insurance, wellness, hospital, clinic, or other patient facing organizations highly preferred