Customer Service Representative

MicroSourcing International; Manila; À distance; PHP 279 000 - 424 000; Plein temps

Avantages offerts par ce poste

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Résumé du poste

MicroSourcing is seeking a Customer Service Representative for a remote, day-shift role based in Metro Manila. You will handle calls, inquiries, data entry, invoicing, and support field technicians with daily job allocations.

The position offers competitive rewards, healthcare coverage on day one, paid time off with cash conversion, life insurance, and performance bonuses, fostering a collaborative and growth-oriented environment.

Qualifications

• Excellent written and verbal communication with high attention to detail.
• Ability to multitask and adapt under tight deadlines.
• Growth-minded with eagerness to learn.
• Previous admin experience, preferably in trades or construction.
• Proficient with office software and dispatch/scheduling platforms.

Responsabilités

• Answer calls and respond to customer inquiries.
• Data entry, job sheet management, and invoicing.
• Support field technicians with daily job allocation.
• General office administration and filing.
• Liaise with suppliers and clients as needed.
• Provide comprehensive administrative support to the team.
• Manage client communications, schedule appointments, coordinate plumbing jobs, on-site services, and travel logistics.
• Dispatch and schedule service calls, coordinate team calendars, and arrange travel.

Connaissances

Communication skills

Attention to detail

Adaptability

Growth mindset

Admin experience

Dispatch/scheduling tools

Outils

Office software

Dispatch/scheduling platforms

Description du poste

Discover your 100% YOU with MicroSourcing!

Position:

Customer Service Representative

Location:

Metro Manila

Work setup & shift:

Remote | Day Shift

Why join MicroSourcing?

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

What You'll Do

• Answering calls and responding to customer inquiries
• Data entry, job sheet management, and invoicing
• Supporting field technicians with daily job allocation
• General office admin tasks and filing
• Liaising with suppliers and clients as needed
• Providing comprehensive administrative support to the team.
• Manage client communications, schedule appointments, and coordinate plumbing jobs, on-site services, and travel logistics.
• Dispatch and schedule plumbing service calls, coordinate team calendars, handle customer correspondence, and arrange travel logistics.
• Oversee daily operational scheduling, manage client inquiries, and coordinate vendor/contractor meetings and travel arrangements.

What You'll Need

• Strong written and verbal communication skills paired with exceptional attention to detail.
• High adaptability and the ability to multitask effectively under tight deadlines.
• A proactive, growth-oriented mindset with an eagerness to learn.
• With previous admin experience (trades or construction industry preferred).
• Tech-literate with hands-on experience using office software and dispatch/scheduling platforms.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply