Customer Service Representative

Neksjob Philippines; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Neksjob Philippines is seeking a detail-oriented CSR to join our Screening team. You will perform background verification reference calls in a fast-paced environment while maintaining high levels of accuracy, confidentiality, and productivity.

Note: This role does not involve sales calls, collection calls, or appointment setting. High school diploma and typing speed of 40+ wpm are required, with strong multitasking and independent work capability.

Qualifications

• High school diploma or equivalent (college background a plus).
• Typing speed of 40+ words per minute.
• Strong attention to detail and ability to multitask between processes.
• Ability to work independently with minimal supervision.
• Proven ability to handle confidential information with discretion.

Responsibilities

• Conduct reference calls for background verification and other screening processes.
• Ensure accuracy and compliance in all data entry and verification tasks.
• Consistently meet daily operational metrics and performance standards.
• Participate in ongoing training sessions for process updates and regulatory compliance.
• Perform additional tasks as needed to support team and business goals.

Skills

Customer-focused

Problem-solving

Research

Integrity

Proactive

Quality outcomes

Flexibility

Education

High School Diploma

Job description

We are looking for a detail-oriented and results-driven CSR to join our Screening team. In this role, you will perform background verification reference calls and conduct research in a fast-paced environment while maintaining high levels of accuracy, confidentiality, and productivity.

Note: This role does not involve sales calls, collection calls, or appointment setting.

Key Responsibilities

• Conduct reference calls for background verification and other screening processes.
• Ensure accuracy and compliance in all data entry and verification tasks.
• Consistently meet daily operational metrics and performance standards.
• Participate in ongoing training sessions for process updates and regulatory compliance.
• Perform additional tasks as needed to support team and business goals.

High school diploma or equivalent (college background a plus).

Typing speed of 40+ words per minute.

Strong attention to detail and ability to multitask between processes.

Ability to work independently with minimal supervision.

Proven ability to handle confidential information with discretion.

Preferred Skills

• Customer-focused mindset with a dedication to service excellence.
• Curious and resourceful in problem-solving and research.
• Acts with integrity, honesty, and inclusion.
• Proactive, action-oriented, and efficient in delivering results.
• Committed to quality outcomes and continuous improvement.
• Flexible and adaptable to change, with a positive attitude toward success.