Accounts Receivable Support Specialist (with 25K SOB)

MED-METRIX INTERNATIONAL PH-I, INC.; Metro Manila; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

8-hour shifts

Fixed weekends off

HMO coverage for dependents

Group life insurance

Medical allowance

Rice allowance

Clothing allowance

Holiday gift

Bereavement assistance

Free lunch daily

Paid time off

Training and staff development

Employee engagement activities

Internal mobility

Job summary

MED-METRIX INTERNATIONAL PH-I, INC. is seeking an Accounts Receivable Support Specialist to research financial inquiries and process communications. You will update client systems with demographic, contract, and prelist data while ensuring HIPAA compliance and data security.

The role requires 1–2 years in healthcare reimbursement, proficiency with FACS and MS Office, strong communication, and a patient, detail-oriented approach to resolving payer issues.

Qualifications

• Approximately 1–2 years of job-related experience with healthcare reimbursement processes.
• Familiarity with healthcare payer workflows and hospital systems.
• Proficiency in Microsoft Office and ability to navigate multiple systems.
• Ability to communicate clearly with patients, carriers, and internal teams.

Responsibilities

• Reviews accounts to locate missing or misapplied payments and completes requests.
• Interprets and dispositions incoming correspondence; updates demographics in systems.
• Investigates charity, bankruptcy, and deceased inventory per client protocol.
• Maintains and updates payment contracts in client systems.
• Prints and mails charity applications and itemized bills as required.
• Manages work queues and reports; meets deliverables with minimal supervision.
• Responds to inquiries from patients, carriers, or clients about account status.
• Identifies liable parties and negotiates repayment options when needed.
• Performs other duties and adheres to PHI and HIPAA requirements.
• Follows information security policies; limits PHI exposure as needed.

Skills

Healthcare reimbursement

FACS system

MS Office

Interpersonal skills

Problem solving

Communication skills

Integrity

PHI handling

Education

High school diploma

Job description

Experience these exceptional benefits when you join Med-Metrix!

• 8-Hour Shifts, Fixed Weekends Off

• Day 1 HMO with 2 of your dependents covered for FREE

• Group Life Insurance

• Medical Cash Allowance

• Rice Allowance

• Clothing Allowance

• Holiday Gift

• Bereavement Assistance

• Free Lunch Daily

• Paid Time Off

• Training and Staff Development

• Employee Engagement Activities

• Opportunities for Internal Mobility

Job Purpose

The Accounts Receivable Support Specialist will research general financial inquiries and processes inbound and outbound correspondence. The Accounts Receivable Support Specialist will update client systems with all necessary demographic, contract, and prelist related information.

Duties and Responsibilities

• Conducts initial review at the account/patient level to identify or locate missing and misapplied payments, completing transactional requests as required

• Accurate review, interpretation, and disposition of all incoming correspondence via fax, mail, email, or client portal. Updating mail return and demographic updates on FACS and the corresponding hospital systems.

• Investigates/Monitors all charity, bankruptcy, and deceased inventory as per client protocol

• Maintains/Updates payment contracts on the client system

• Print/Mail charity applications, itemized bills and any additional correspondence as required

• Works assigned inventory, work queues and reports on assigned product lines. Consistently meets internal and external deliverables with minimal involvement from management.

• Timely, professional, and courteous response to inbound communications from patients, insurance carriers, internal or external clients regarding account status

• Identifies/locates patient, insurance carrier or other third party that is liable for payment of account and initiates contact to determine reason for non-payment, identify insurance options, and establish repayment arrangements

• Other duties as assigned

• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

• Understand and comply with Information Security and HIPAA policies and procedures at all times

• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High school diploma or equivalent required

• Approximately 1-2 years of job-related experience with a working knowledge of the healthcare reimbursement process

• A good working knowledge of FACS system and member hospitals’ systems and procedures is also required

• Proficiency in Microsoft Office Suite

• Strong interpersonal skills, ability to communicate well at all levels of the organization

• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses

• High level of integrity and dependability with a strong sense of urgency and results oriented

• Excellent written and verbal communication skills required

• Gracious and welcoming personality for customer service interaction

Working Conditions

• Work Set-up: Onsite

• Work Schedule: US hours, night shift; must be flexible to accommodate business needs.

• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.

• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.

• Work Environment: The noise level in the work environment is usually minimal.