Customer Service Representative

J-K Network Services; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A risk assessment firm in Metro Manila is seeking a KYC Analyst to investigate fraud accounts and transactions. The role requires a Bachelor's degree and is open to fresh graduates and undergraduates with BPO experience. Ideal candidates are detail-oriented and can start as soon as possible. The job is on-site in Makati City with a salary range of Php 20,000 - Php 30,000.

Qualifications

• Bachelor's degree holder in any field.
• Open for fresh graduates.
• Open for undergraduates with BPO experience.

Responsibilities

• Investigate fraud accounts and transactions.
• Handle disputes and fraud claims according to customer policies.
• Monitor card alerts and report fraud prevention.

Skills

Analytical skills

Attention to detail

Communication skills

Education

Bachelor's degree

Job description

Overview

Company Profile: This business was first founded in 2015 as a risk assessment firm in the Philippines. Risk assessment is a thorough and in-depth analysis of an organization's structure, procedures, technology, tactics, and personnel with the goal of detecting and evaluating possible hazards.

Position: KYC Analyst

Company Industry: IT Company

Work Location: Makati City

Work Schedule: Shifting (day, mid, night)

Salary: Php 20,000 - Php 30,000

Work Set – Up: Work On Site

Responsibilities

• Investigate fraud accounts and transactions.
• Examine and recognize possible fraudulent circumstances and questionable behavior by keeping an eye on card alerts and reporting fraud prevention.
• In compliance with the policies and guidelines of the customer, handle disputes and fraud claims.
• Help with more conventional occurrences and situations, such as those involving phony claims or identifications.
• Other task as assigned.

Recruitment Process (Online)

1. Initial Interview
2. Final Interview
3. Job Offer

Look for: Ms. Kendra

Qualifications

• Bachelor’s degree holder in any field
• Open for fresh graduate.
• Open for undergraduate candidate with BPO experience
• Can start as soon as possible is an advantage.
• Amenable to work on site.