Customer Service Representative

Dangdang New Energy Auto Service (Philippines) Ltd., Corp.; Makati; On-site; PHP 223,200 - 357,120; Full time

Job summary

Dangdang New Energy Auto Service (Philippines) Ltd., Corp. in Makati is seeking a Customer Service Representative to handle inquiries, appointments, complaints, and after-sales concerns, serving as the primary contact for customers and ensuring a positive ownership experience.

The role requires a Bachelor's degree, 1–3 years of experience, excellent communication, and the ability to work on weekends; on-site work in a showroom environment.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or related field.
• Experience in customer service, preferably in automotive.
• Excellent communication and interpersonal skills.
• Willing to work on weekends and holidays if required.

Responsibilities

• Respond to customer inquiries via phone, email, social media, and walk-in transactions, ensuring smooth showroom operations.
• Assist customers regarding vehicle information, service appointments, warranty concerns, and after-sales concerns.
• Provide accurate information about company products, services, and promotions.
• Schedule service appointments and coordinate with the Aftersales Department.
• Escalate unresolved or critical concerns to the supervisor or department head.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem solving

Microsoft Office proficiency

Education

Bachelor's Degree in Business Administration, Marketing, Communication, or related field

Tools

Microsoft Office

Job description

Dangdang New Energy Auto Service (Philippines) Ltd., Corp.

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Job Summary

The Customer Service Representative is responsible for assisting customers with inquiries, appointments, complaints, and after-sales concerns. The position serves as the primary point of contact between the company and customers, ensuring excellent customer experience and satisfaction throughout the vehicle ownership journey.

Duties and Responsibilities

Customer Assistance

• Respond to customer inquiries through phone calls, emails, social media, and walk-in transactions, while ensuring smooth showroom operations and customer flow at all times.
• Assist customers regarding vehicle information, service appointments, warranty concerns, and other after-sales concerns.
• Provide accurate information about company products, services, and promotions.

Appointment and Coordination

• Schedule service appointments and coordinate with the Aftersales Department.
• Follow up pending customer concerns and repair status updates.
• Coordinate with Sales and Aftersales departments to ensure timely resolution of concerns.
• Receive and document customer complaints and concerns.
• Escalate unresolved or critical concerns to the immediate supervisor or department head.
• Ensure proper resolution and customer feedback monitoring.

Customer Relations

• Maintain professional and positive communication with customers at all times.
• Conduct Customer Satisfaction Surveys with clients to gather feedback and ensure quality customer service.
• Conduct customer satisfaction follow-ups after vehicle release or service completion.
• Build and maintain good customer relationships to promote customer retention.

Documentation and Reporting

• Prepare and maintain customer records, inquiry logs, test drive count statistics and service reports.
• Update customer databases and monitoring files accurately.
• Submit daily and monthly customer service reports when required.

Administrative Support

• Assist in showroom reception and customer accommodation.
• Support company events, promotions, and customer engagement activities.
• Perform other related tasks assigned by management.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Communication, or any related course.
• With experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution skills.
• Proficient in Microsoft Office applications.
• Customer-oriented and able to work under pressure.
• Willing to work on weekends and holidays if required.

Preferred Qualifications

• Experience in dealership operations or after-sales service.
• Knowledge in customer handling procedures.
• Can speak English and Filipino fluently; Mandarin is an advantage.

About GAC AION PHILIPPINES

AION is a leader in global sustainable mobility, known for its innovative electric vehicles. As part of the GAC Group, one of China's top automobile manufacturers, AION is at the forefront of the EV industry, establishing high standards for quality and safety.

HR Manager Dangdang New Energy Auto Service (Philippines) Ltd., Corp.